.For almost 10 years, papernest has successfully assisted over 1.5 million users in alleviating one of life's most tedious tasks: contract management. Our innovative solution empowers customers to seamlessly move, manage, and switch their contracts, all within a unified platform, and best of all, for free. Our services are available across France, Spain, and Italy (for the time being!). In an ever-changing world, we take confident steps, guided by the continuous development of our self-sustaining business model. Our success story is woven around an innovative B2B2C model, forged through strategic partnerships with major players in real estate and banking.We are dedicated to fostering an exciting and vibrant work environment because that's what brings out the best in us. We believe that business needs to be disruptive and ambitious in order to thrive. However, we're not limited to just being good at business. We are also committed to our social responsibility as we strive to actively contribute to the community we belong to, minimize our environmental impact, and aim to foster a culture of social engagement and consciousness among our co-workers. At the heart of our philosophy is the commitment to long-term success over short-term convenience. We highly value the contributions of each of our 800+ employees, providing them with ample opportunities for growth and the development of invaluable skills.As a planner, you will: Forecast monitoringBuild forecasts for all our activities on the different markets, and integrate them into our planning tool.Verify and correct the historical volume charts for our activity.Participate in the sizing process with the WFM Manager and the Operations Managers.Planning: Create the planning model according to flows, indicators, and resources.Optimise planning by activating the levers at their disposal (mutualisation, paid holiday, destaffing...).Ensure that the planning corresponds to the needs and meets the requirements in terms of objectives and the wishes of the partners.Maintain the parameterisation of our planning tool so that all agents and planning files are aligned with the field. Ensure that all operational constraints are taken into account in the parameters of our planning tool (Sites, Schedules, Vacation...).Vacation management: Supervise the proper validation of vacation days requests.Monitor and continuously adapt the availability of holidays at the destination of our teams according to the needs and the volume of calls received.Take care of the requests sent by the different managers regarding the planning of their teams, including "Bolsa de Horas" requests of long term which require planification.And other tasks included in the professional category.About you: Previous experience in a similar role.High level of Excel/Gsuite knowledge.Good communication skills, verbally and written.Good analytical and organisational skills.Proactive and capacity to foresee the needs of the department
