At DuPont, we are working on things that matter; whether it's providing clean water to more than a billion people on the planet, producing materials that are essential in everyday technology devices from smartphones to electric vehicles, or protecting workers around the world. If you would like to be a part of a premier multi-industrial company that is delivering sustainable solutions that bring real purpose and value, of a company with collaborative spirit because it believes that we work best when we work together as a team and values the diversity of thought, then DuPont is the company for you!
The Customer Service Representative is the interface between customers and multiple business and functional partners to deliver exceptional service to customers and profitability to DuPont. By building successful relationships, the CSR pulls together and aligns multiple internal resources and capabilities towards the goal of zero-defect customer satisfaction. They manage the entry of orders, from initial contact with the customer or electronic channel, through material flow, until the product arrives at the correct time, with the correct product, with the correct equipment and correct paperwork to the customer.
Your key responsibilities:
Order Receipt & Handling - routine and non-routine customer order activities, including following up on samples, complex order entry, utilizing and following business sales policies, processes and best practices to ensure high quality service and in compliance with SOX throughout the whole order cycle.Anticipation of customer expectations and identification of best solution or alternative.Differentiating between customer requirements and DuPont offer; choosing the best/cost effective solution in line with Business Sales Policies.Actively contributing to the business goals, in particular for Customer Service.Understanding of the supply chain and product process and working closely with the functions involved.Strong interface and daily interaction with internal partners, e.g. SAP, Pricing teams, Logistics, Supply chain and Decision Centers, Credit etc.Work closely together with the Sales Reps and Key Account Managers.In the event of a service failure, look for immediate best solution for the customer and initiate corrective actions via the complaint handling process.Supports the implementation of Service Cloud, Community Portal and MyDuPont. Goals:
Actively contribute to the business goals in accordance with Sales.Align personal goals to Business, Customer Service and Improvements.Acquire and maintain high working knowledge on Business best practices and sales policies.Execute job in accordance with internal & SOX requirements. Qualifications:
Preferably minimum Bachelor degree.Min. 3 years experience in customer service.Good proficiency (written & oral) in English. French and/or German is an asset.Required good command of SAP (P23). Experience in SFDC is a plus.Knowledge of the Aramids/Typar business, and products, will be considered a plus.Self-motivation, excellent communication and strong interpersonal skills are essential.Stress tolerance: is able to work under pressure and manage multiple basic tasks in parallel.Excellent planning & organization skills.Applicants should have a strong customer focus - inquisitive curiosity, an open mind and a desire to succeed are important. DuPont is an equal opportunity employer. Qualified applicants will be considered without regard to race, color, religion, creed, sex, sexual orientation, gender identity, marital status, national origin, age, veteran status, disability or any other protected class.
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