What you will do in this role
As a Quality Specialist & Trainer on our team, you will:
Provide employees with skills-based, client coaching to support achievement of specific weekly/monthly/quarterly operating plan targets, sales targets, assigned performance targets, and high customer satisfaction.
Partner with team members to develop a training program designed to enhance client sales knowledge associated with any of our sales motions.
Analyze data, performance, and customer experience trends to develop strategic sales plays and best practices for client/specific territories.
Oversee and validate the delivery and quality of provided training.
Track the effectiveness of training interventions through multiple assessment tools.
Work with all team members to improve sales systems to achieve a positive customer experience.
Maintain a high level of communication with your team to ensure strategic client relationships are fostered and developed.
Maintain high level of knowledge about our clients, customer interaction, and evolving business environment for relevant training content delivery.
Help create a culture of learning where individuals manage their own development, competence, and performance.
Your qualifications
Concentrix is a great match if you:
Have 3+ years of experience working in a customer service, training or sales capacity.
Possess expertise in training within your peer group.
Have experience in high-volume calling.
Have experience working with Salesforce.com or similar CRM.
Demonstrate technical skills in MS Office.
Have experience prioritizing concurrent projects and demonstrating project management skills.
Can demonstrate multiple strategies, platforms, and skills to varied audiences.
Are willing to work from home.
What's in it for you
In this role, we offer benefits that help support your unique lifestyle:
Full-time 39 hours/week indefinite contract.
Salary 28,000 euros gross/year + up to 3,000 euros gross/year in bonus.
Bring-a-friend (referral) bonus opportunities.
Full paid training on the company and the project you'll be working on.
Concentrix is an equal opportunity employer. We're proudly united as one team, one company, globally. We're committed to equal employment opportunities for all candidates and a work environment free from discrimination and harassment. All our recruitment practices are based on business needs, job requirements, and professional qualifications, without regard to race, age, gender identity, sexual orientation, religion, ethnicity, family or parental status, national origin, disability, or any other classification protected by applicable national laws.
Location: ESP Benalmádena Costa - Plaza Solymar, C.C. Benalmar Local 12
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