Data Collector and Phone Operator - German Speaker Position Purpose: We are recruiting an awesome team of German language speakers to join us at our Madrid Production Hub office! Diversity is our way of life!
Job Overview:
Under close guidance or supervision, recruits pharmacies and physicians, administers data collection and compensation programs.
Essential Functions:
Initiates calls to pharmacies using a prepared selling strategy and develops skills to initiate calls to physicians.
Promotes pharmacy's and physician's participation in syndicated, on-going panels based on established standards for recruiting, reporting and sample design for all assigned panel segments.
Initiates follow-up calls with panels to achieve maximum rate of return.
Receives and processes all incoming calls from panel, referring non-routine questions to manager.
Prepares and mails hardcopy data collection documents to assigned panel.
Administers electronic data capture strategies to assigned panel.
Educates and motivates data supplier to comply with study guidelines.
Investigates, resolves and processes panel incentives within defined guidelines in order to facilitate timely receipt of compensation.
May work cross-functionally with coding team to resolve data quality issues.
Provides recruiting/interviewing support in completion of special projects/studies.
May manage and maintain all supplier-related information.
Qualifications:
High School Diploma or equivalent Req
Three (3) years experience in medical market research with emphasis in outbound business-to-business market research, primarily telephone and/or in-person market research with physicians or other medical personnel. Req
Proficient in Windows applications (Excel, Word, Access, Outlook, etc).
Good persuasive oral communication skills.
Good analytical skills.
We invite you to join IQVIA
IQVIA is an equal opportunity employer . We make employment decisions based on qualifications and merit. We prohibit discrimination based on any unlawful consideration such as age, race, national origin, gender or other "protected status."
IQVIA is a leading global provider of clinical research services, commercial insights and healthcare intelligence to the life sciences and healthcare industries. We create intelligent connections to accelerate the development and commercialization of innovative medical treatments to help improve patient outcomes and population health worldwide. Learn more at https://jobs.iqvia.com
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