Title: Phone Support with Native SwissGerman for Swiss marketsDepartment: Phone Support CH SwizzonicLocation: Office located in Barcelona, Spain or full-remoteResponsibilities:• Establish a relationship of trust with every customer who contacts us, representing the values of the company.• Provide first level support on domains, email, hosting, dedicated and virtual servers and website creation tools. Accompany the customer until his questions are fully answered.• Detecting the needs of our customers, advising them on the purchase of new products.• Commercial attitude• Follow up with customers in need of support and technical assistance by email, chat and/or telephone.• Escalate queries that cannot be resolved to the second level support team.We offer:• We offer a stable position, close and friendly environment.• Continuous learning, so that you are always up to date with what's happening in our sector thanks to our technical training courses• Tickets Restaurant to keep you energised• Health insurance• If you prefer to work from home no problem, we do remote work since 2019.• And what we value most, a good working environment: young and human.Requirements:• German language high skills are essential. (Swiss-German would be a big plus)• English would also be welcome. Italian and French are a plus.• You must have demonstrable previous experience in customer service and/or helpdesk. If you don't have experience, that's fine, but you must have related studies and/or a clear customer orientation and attitude to compensate for it :)• Impeccable oral and written communication• We are not looking for just any telemarketer, but a person who is able to work autonomously in a highly collaborative environment.• High customer orientation: Win – Win• If you have experience working in Swiss market is optimal Key competences:• Passion for helping others - you love what you do• Teamwork: collaboration both with the team in your department and with other departments in the company.• Independent: No one needs to push you to excel; it's just who you are.• Proactive: You are eager to learn, adapt and improve your work; you seek help and use it well."Come as you are"Everyone is welcome here. Diversity & Inclusion are at our core. Far above any technical competence, we value respect, openness, and trusted collaboration. We do not tolerate intolerance.
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