.Description: Axalta has remained at the forefront of the coatings industry by continually investing in innovative solutions. We engineer technologies that protect customers' products – whether they are battling heat, light, corrosion, abrasion, moisture, or chemicals – and add dimension and beauty with colourful finishes. We have a vast and ever-evolving portfolio of brands primed to play an important part in everything from modernizing infrastructure around the world to enabling the next generation of electric and autonomous vehicles.As a Salesforce and E-commerce Specialist, you will play a crucial role in supporting our regional users with their day-to-day work in the system, but will also contribute to new initiatives, especially in the global implementation of a new Salesforce.Com-based e-commerce storefront for the Industrial Business. A high level of communication and collaboration across functions and regions is key to succeed in this role - ultimately this role will support EMEA and North American region, therefore worktime flexibility is required.General Tasks: Provide first-line support for issues relating to Salesforce.Com and integrated systems - connect with IT specialists where required to drive issue resolution.Handle ad hoc report & dashboard requests.Coordinate and execute ongoing data maintenance and clean-up activities.Running UAT for any new features / bug fixes, preparing and conducting end-user training.Webshop specific: Support EMEA and NA region to implement the new webshop with UAT / Training and data cleanup activities.Contribute to adoption by improving the user experience through standardization, documentation, training and ongoing usability improvement initiatives.Responsible for supervising and automating activities related to on/offboarding and maintenance of customer accounts.Running constant clean-up and maintenance activities, connecting with responsible teams to ensure e.G. product data availability for introducing new products or marketing for aligning on special campaigns.Generate E-Commerce KPIs and analytics to identify opportunities and improvement areas.Requirements: Bachelor's degree in Business, IT, Marketing, or a similar field.Good knowledge and experience in Salesforce.Com is required, ideally experience with SAP - SD/OTC.Enjoy troubleshooting and problem-solving analytically.Good data analysis skills.Creative Mindset, with the ability to adapt quickly to evolving business needs.A motivated self-starter who thrives on prioritization and follow-through.Excellent written and verbal communication skills in English.Axalta operates its business in two segments: Performance Coatings and Mobility Coatings, which serve four end markets, including Refinish, Industrial, Light Vehicle and Commercial Vehicle, across North America, EMEA, Latin America and Asia-Pacific. Our diverse global footprint allows us to deliver solutions in over 140+ countries and coat 30 million vehicles per year
