.Our ClientNew Balance believes that we are born to move, and they are committed to offering the best innovative products that combine function and fashion, performance, and style. Each international team member plays an important part in supporting the company to share these values with our customers worldwide. We are looking for extraordinary people to join our team, immerse themselves in the brand, and deliver a first-class service to our customers.We Care: Passionate about Customer Support, with a drive to achieve and exceed targets to achieve a high-quality level of consumer service.We're Curious: Proactive approach to problem-solving and a "can do" attitude.We Achieve Together: Strong teamwork ethic,contributing to personal and team targets/SLA while working on personnel targetsWhat you'll be doing? Working collaboratively with consumers to answer product information requests and resolve queries in a skilful and professional wayYou can put yourself in our customers' shoes, analyse their problems and offer them individual solutionsOffering an omnichannel service to our consumers via telephone, email, chat, and social mediaDeveloping a sound understanding of the products and services offered by our clientBecoming an expert on all things New BalanceEmbrace our company values and act as a brand ambassadorRequirementsWhat skills & experience you'll bring to us? A fluent level of French with exceptional grammar and spelling skillsHigh level of English (both written and spoken)A genuine passion for delivering outstanding customer serviceAbility to deal with sensitive calls with empathyStrong administrative skills with a keen eye for detailA professional outlook and proactive approach to problem solvingBenefitsWhat do we offer? Start date: 10th of JulyContract:Temporary - 3-month contract with the view to be extended to a permanent contractPart-time: 25 hours/weekWorking days/hours: Monday to Friday, from 3 PM to 8 PMSalary: 11794 € gross per yearBonuses: 30% Discount on New Balance products + Monthly performance-based incentivesHolidays: 2 holidays accrued per calendar monthBank Holidays: Extra Pay + an extra day offHybrid: Working from the office 3 days per month / or for client visits / Training / the rest working from homeTraining: 8 Days of Full-Time paid training from the office (Mon-Fri)Office location: Barcelona (La Sagrera)Other benefits: Best-in-class peo ple engagement activities and programs.Ongoing training and development and an opportunity for you to cultivate a new and exciting career in a high-growth environment.Employee Assistance Program - Free, confidential,and impartial guidance and support.Employee Benefits Club - a wide range of exclusive perks and rewards as a valued member of our organisation.Option to sign-up for Discounted Private Health Insurance
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