Description The Associate Director, Account Management leads and grows a portfolio of corporate accounts. Please note this role will need to be based in one of the following locations: London, Barcelona, Lisbon, Paris.
Essential Functions / Core Responsibilities Facilitates Senior Executive relationships between Client & Concentrix. Proactively expands the relations outside of usual buying towers. Proactively develops multi-service proposals that include CNX or Partner Technology products. Demonstrates and implements a consultative selling approach. Contract negotiation. Development of a forward-looking strategic account business plan. Gain a detailed understanding of client's business, challenges and opportunities and propose solutions. Champion the effort to grow and maintain the corporation's primary and long-term revenue base. Develop a thorough understanding of prospect or client short-term and long-term strategic requirements through discussions with existing and prospective client executive management. Partner with Sales Leadership to establish optimal sales strategy for particular pursuits, based on client interactions. Collaborate with Sales Support; Account Management; Operations and other departments to ensure the client's expectations are being met or exceeded. Provide customer and market intelligence back to Sales, Account Management, Operations, and Finance regarding Concentrix strengths, weaknesses, opportunities and threats based on sales pursuit interactions. Monitor economic and legal trends that could affect sales. Candidate Profile Good understanding of new technologies and ability to implement them for client needs. BPO experience is a must. Strong financial and analytical acumen. Expert in communication skills and styles, both written and verbal. Demonstrable ability to effectively present information to internal and external associates. Proven ability to lead and organize multi-disciplinary projects and initiatives in a fast-paced and deadline-oriented business environment with industry impact. Strategic thinker. Mastery of the organization's business operations and industry. Externally recognized as subject matter expert on emerging trends and industry practices. External Thought Leader with proven ability to significantly influence. Advanced Microsoft Office skills. Career Framework Role Is recognized as an external thought leader within strategic function or discipline. Influences the strategy to address internal or external business and regulatory issues. Proactively identifies, defines, and solves the most complex problems that impact the management and direction of the business. Significantly influences functional strategy; may participate in the development of the product or division strategy. Leads multidisciplinary projects or initiatives.
Disclaimer The above statements are intended to describe the general nature and level of work being performed by people assigned to this job.
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