Who We Are: CPM International has a global presence in over 30 countries.We offer multilingual support tailored to the needs of our diverse markets.We focus on customer service, sales, and technical support solutions for clients worldwide.CPM International celebrates diversity and welcomes everyone to embrace unique styles.Our accessible workplace fosters inclusion and empowers you to bring your whole self to work.Join us and contribute to a vibrant and innovative culture!Our Client: Home to the most loved and trusted hygiene, health, and nutrition brands that people love worldwide and have trusted for generations.
They are well-known for their relentless pursuit to protect, heal, and nurture in the relentless pursuit of a cleaner, healthier world.Position: As a Customer Support Agent, you will handle customer queries over the telephone, email, chat, and social media, striving for first-contact resolution.Core Values:We Care: Passionate about Customer Support, with a drive to achieve and exceed targets for high-quality consumer service.We're Curious: Proactive approach to problem-solving and a 'can-do' attitude.We Achieve Together: Strong teamwork ethic, contributing to personal and team targets/SLA.What You Will Be Doing:Working collaboratively with consumers to answer product information requests and resolve queries skillfully and professionally.Offering an omnichannel service via telephone, email, chat, and social media.Developing a sound understanding of the products and services offered by our client.Embracing our company values and acting as a brand ambassador.Requirements:A fluent level of German with exceptional grammar and spelling skills.High level of English (both written and spoken).A genuine passion for delivering outstanding customer service.Ability to deal with sensitive calls with empathy.Strong administrative skills with a keen eye for detail.A professional outlook and proactive approach to problem-solving.Benefits:Start date: 23rd of September.Contract: Temporary, 9 months contract (1-month probation period).Full time: 39 hours/week.Working days/hours: Monday to Thursday from 7:00 am to 4:00 pm and Friday from 7:00 am to 3:00 pm.Salary: €17,537.76.Incentives: Top performance incentives.Bonus: €600 after 3 months + €400 after 9 months.Holidays: 2 accrued days per month / 24 calendar holidays per year.Paid bank holidays + 1 extra day in lieu.Hybrid model: 3 days per month at the office, the rest working from home.Training: 2 weeks of full-time training based in the office.Office location: Barcelona (La Sagrera).Other Benefits: Best-in-class people engagement activities and programs, ongoing training and development, Employee Assistance Program, Employee Benefits Club, and more.Ready to Make a Difference?Showcase your talent: Share your CV highlighting achievements and responsibilities.Be you: No need for photos, age, marital status, or gender.Our process: Submit CV, then email, phone screening, and video interview.We're excited to meet you!#wecare #wearecurious #weachievetogether #J-18808-Ljbffr