Assistant Manager – Experience Management As part of our EY-Assurance Team, you will be working to ensure effective resource scheduling on scheduling tools, considering resource management guidelines, processes and protocols.
The opportunity We're looking for candidates who can work with us, as an experience management lead for assigned Area/regions/sector teams. An EM Assistant Manager is expected to manage a team of 15-20 professionals, providing strategic thought leadership, subject matter expertise, liaise with middle and senior management on resource management decisions, lead deployment strategies and drive compliance to EM guidelines for the assigned portfolios.
The EM Assistant manager is also responsible for driving people development and enhancement of skillsets within the team.
Your key responsibilities Contribute to the success of the business through strategic thought leadership, optimization, initiatives, driving change and enhancement of skillsets within the team.Work as subject matter expert on resource management concepts and scheduling tools for assigned Area/location/sectors.Drive quality initiatives within the team and ensure compliance to all defined processes, protocols and guidelines.Monitor the health of the business, track key metrics, analyze trends and provide analytical support to the team and stakeholders.Provide inputs related to headcount and budget planning.Lead complex projects related to planning and resource scheduling.Drive opportunities for process improvement/re-engineering.Develop a strong business continuity framework for self and team.Lead people engagement and people development activities to create a positive work environment for the team.Collaborate with other EM Assistant managers and share best practices. Skills and attributes for success Self-motivated professionals with strong teaming and people management skills.Ability to supervise a team of 15-20 professionals, preferably cross-location.Strong focus on meeting timelines and delivering highest quality service.Strong time management and analytical skills.Program management skills and prior experience in leading scheduling/staffing projects will be preferred.Strong stakeholder/client management experience is mandatory.Excellent verbal and written communication skills.Strong working knowledge of MS Excel, Word and PowerPoint. To qualify for the role, you must have Graduates with more than 6 years of relevant, post-qualification experience focused on resource management, scheduling and workforce planning concepts.Minimum 5 years of experience in resource management, capacity planning, scheduling and forecasting for more than 1,000 resources is mandatory.Experience on resource management tools and scheduling techniques is mandatory.More than 6-years of experience in directly supervising teams is mandatory.Experience in cross location team management is preferred. Ideally, you'll also have Proficiency in using MS – Office (Advance in Excel).Interest in business and commerciality. What we look for A Team of people with commercial acumen, technical experience and enthusiasm to learn new things in this fast-moving environment.An opportunity to be a part of market-leading, multi-disciplinary team in the only integrated global assurance business worldwide.Opportunities to work with EY GDS Assurance practices globally with leading businesses across a range of industries. What we Offer Continuous learning: You'll develop the mindset and skills to navigate whatever comes next.Success as defined by you: We'll provide the tools and flexibility, so you can make a meaningful impact, your way.Transformative leadership: We'll give you the insights, coaching and confidence to be the leader the world needs.Diverse and inclusive culture: You'll be embraced for who you are and empowered to use your voice to help others find theirs. About EY GDS EY Global Delivery Services (EY GDS) is a dynamic and truly global delivery network of over 75,000 people working across the world, to provide innovative and strategic business solutions to our clients worldwide. We play a vital role in growth strategy, helping our clients become agile and efficient, and helping fulfill our purpose to build a better working world.
From accountants to coders, we offer a wide variety of fulfilling career opportunities that span all business disciplines. We look for skills that are evergreen and our roles evolve with industry trends. We also work across Finance, Business Development, Technology, Talent, Procurement and Risk Management functions to help our teams operate as efficiently and effectively as possible.
Across our 10 locations and 21 cities, we work with teams from all service lines, geographies, and sectors. We operate in Argentina, China, Hungary, India, the Philippines, Poland, Sri Lanka, Mexico, Spain and the United Kingdom.
Our EY GDS Spain office is located at Malaga Technology Park and currently employs over 750 people.
If you are interested in being part of our team, we kindly invite you to get in touch with us.
The exceptional EY GDS experience. It's yours to build.
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