.Dow Jones People Connect Associate (One year contract) in BARCELONA, SpainAbout Us:Dow Jones is a global provider of news and business information, delivering content to consumers and organizations around the world across multiple formats, including print, digital, mobile and live events.
Dow Jones has produced unrivaled quality content for more than 130 years and today has one of the world's largest news-gathering operations globally.About the Role:Reporting to the Senior Manager, People Connect, you will deliver first line HR advice and services to the Dow Jones business.
You will provide quality, effective and timely HR advice and case management support to internal customers through a ticketing platform, face-to-face, phone and email support, ensuring excellent HR customer service to employees across the company.
The role is hybrid and will be based in Barcelona.
It is a one year contract position.Accountability & Responsibilities:Provide high-quality trusted first line HR advice and service to all employees on HR employee life cycle related enquiries including onboarding & offboarding, contingent workers, Workday transactions and other employee queries.Establish internal working relationships and support People team members and COEs (i.E.
Benefits team, Payroll team).Provide support to the implementation and delivery of HR programs and processes to meet agreed outcomes.Conduct and complete regular data audits to ensure data integrity in all activities.Complete employee transactions across multiple HR systems, ensuring that the centralized HCM (Workday) remains the source of truth and accurate.Support the successful implementation of the self-service model for HR via a ticketing platform.Set high standards, establish processes and apply best practice to deliver an excellent customer experience.Operate as a strong contributor to the People team, role modeling Dow Jones values & share expertise and knowledge with People team members.Advise employees on available HR self-service tools to guide efficiency and customer satisfaction.Provide an excellent customer experience and deliver to defined Service Level Agreements (SLAs).Articulate the HR operating model to internal stakeholders and help internal customers interpret and understand HR policies and navigate HR systems and tools.Experience & Technical Competencies:1 year of experience in a systems/process Human Resource role.Fluency in English and Spanish; proficiency in additional European languages is a plus.Previous experience of utilizing an integrated Human Resources Information System is a plus.Experience utilizing a ticketing system (ServiceNow) is a plus.Dow Jones is committed to providing reasonable accommodation for qualified individuals with disabilities, in our job application and/or interview process.
If you need assistance or accommodation in completing your application, due to a disability, please reach out to us at ******