Who we are
At Frontiers, we are on a mission to make all science open, enabling the research community to develop the solutions we need to live healthy lives on a healthy planet. Powered by custom-built technology, artificial intelligence, and rigorous quality standards, our research articles have been viewed more than 2.1 billion times, reflecting the power of research that is open for all. Join the publishing revolution.
What we can offer you
We provide a range of benefits across our locations, including but not limited to:
• We are a remote-first organization and most of our roles are work-from-home.
• 4 additional wellbeing days in addition to existing annual leave allowance.
• Access to learning platforms and dedicated learning & development time.
• A range of wellbeing initiatives, including free online yoga classes and an employee assistance plan.
• Employees can dedicate three days each year to volunteer.
The Role
We are seeking a driven, new team member to join our Peer Review department. You will be contributing to making Science Open by ensuring the rapid dissemination of high quality and valid articles. This includes ensuring a timely and thorough review process for all submitted manuscripts within a portfolio of journals or journal sections and providing professional customer service to our authors, reviewers, and editors, assisting them through the process and supporting them with their queries. Peer review needs to be efficient, rigorous, fair, constructive, accountable, and transparent for everyone involved.
What you will do
• Monitor the peer review process of manuscripts through the peer review platform.
• Respond to priority queries and manage delays relating to the review process from editors, reviewers, authors, and colleagues in other departments.
• Carry out quality control checks to ensure rigorous peer review with no conflicts of interest.
• Collaborate with internal departments to ensure a smooth peer review pipeline and provide recommendations for peer review process improvements.
Requirements
• Experience in an office environment, preferably in customer service or administration.
• Strong communication skills in written and verbal English.
• Excellent organizational skills with a proactive attitude of finding solutions and delivering exceptional service.
• A target-driven and results-oriented mindset, comfortable working in a dynamic environment.
• A team player at ease collaborating proactively with colleagues remotely.
• Experience in publishing and familiarity with Salesforce would be an advantage.
Apply now
Please click the 'apply' button on this page and submit your application in English. Please inform us if you require any special accommodations to participate fully in our recruitment experience. You can contact us at ****** for any additional support.
Equal opportunity statement
Frontiers actively embraces diversity and is a safe and welcoming workplace.
#J-18808-Ljbffr