Detalles del empleo
Tipo de empleo:
Jornada completaContrato temporalTurno y horario:
De lunes a viernes
Ubicación:
Barcelona, Barcelona provincia
Descripción del empleoCustomer Service/Support
Ubicación: Barcelona, España
Idioma: Francés
Descripción:
Experience the power of a game-changing career. Want to be part of an innovative and growing team? We're a global technology and services leader that powers the brands of the future. We help well-known brands improve their businesses with technology and integrated solutions, in over 70 countries.
As a Customer Service Representative in Barcelona (on-site), you will be part of our team of game-changers who are powering the brands of the future in the fashion industry.
Responsabilidades:As a Customer Service Representative on our team, you will:
Handle incoming customer contacts (via telephone, email, chat or other automated alerts) and solve users' demands.Log call details onto call management systems and provide response and resolution within SLA.Maintain service and product knowledge and expertise associated with applications specific to individual customers.Ensure contractual SLA is maintained.Calificaciones:We embrace our game-changers with open arms, people from diverse backgrounds, who are curious and willing to learn. Your natural talent to help others will fit right in with what we do.
Concentrix is a great match if you:
Are proficient or bilingual in French and advanced in English.Have good disposition to work in a customer service environment.Have customer care skills – ability to listen to and understand the customers' needs.Can take ownership of, and progress calls to resolution or escalate calls as needed.It will be a plus if you have:
Working knowledge of IT Platform, equipment, and applications: Windows/MS Office/internet configuration.Don't meet every requirement? No worries. We're dedicated to creating a diverse, inclusive, and authentic workplace for everyone.
Beneficios:In this role, we offer benefits that help support your unique lifestyle:
Full-time 39 hours/week temporary contract: rotative Monday to Friday from 10:00 to 20:00.Salary 18,500 euros gross/year + up to 2,000 euros gross/year in bonus.Central location in Barcelona.Bring-a-friend (referral) bonus opportunities.Full paid training on the company and the project you'll be working on.Career development programs, specialized courses.Experience the best version of you! At Concentrix, we invest in our game-changers because we know that when our people thrive, our clients and their customers thrive.
If all this feels like the perfect next step in your career journey, we want to hear from you. Apply today and discover why over 440k+ game-changers around the globe call Concentrix their "employer of choice."
Concentrix is an equal opportunity employer. We're committed to equal employment opportunities for all candidates and a work environment free from discrimination and harassment.
RRQ24-005111-1-FRANCE
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