To support our Customer Care team, we are searching for a Customer Care & Fashion Advisor – UK English (f/m/d) to be based in our Barcelona office.
WHAT YOU WILL DO Advisory and support services for our international premium clients concerning the order process.
Answering customer requests (phone calls and e-mails).
Providing the best in class customer service based on a fine understanding of the nature of e-commerce business.
Continuous improvement of internal processes.
Close cooperation with our Payment, Warehouse, and Shipping departments.
WHO YOU ARE Native verbal and written knowledge of UK English to support our customers; additional languages would be considered a plus.
First experience in the customer care or any other service-oriented industry.
Working computer skills required (MS-Office).
Conscientiousness when dealing with customer data.
Flexibility and ability to work under pressure, capacity for teamwork.
Proactive, good organizational skills, and time management.
WHAT WE OFFER Up to 32 days of holiday, depending on the length of service, starting with 28 days (excluding public holidays and weekends).
Mobile office / Mobile office abroad (Job and position permitting).
Language & e-learning courses.
Staff discount.
Flexible remuneration benefits (ticket restaurant, ticket transport, and ticket child care (guardería)).
Discounted membership for selected sports platforms & gyms.
Private health insurance.
Individual support on mental health & well-being.
Employee Share Purchase Plan.
WHO WE ARE Mytheresa is one of the leading global digital luxury shopping platforms.
Our unique digital experience is based on a sharp focus on high-end luxury shoppers, exclusive product and content offerings, leading technology and analytical platforms, as well as high-quality service operations.
Since January 2021, we are a listed company on the New York Stock Exchange.
More than 1,200 employees from over 70 countries work passionately to provide the best shopping experience.
Creating a strong as well as a diverse and inclusive team is essential for Mytheresa.
For us, your expertise and motivation matter more than your individual walk of life.
Mytheresa ensures a fast and equal hiring process.
Additional information: Employment type: Full-time.
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