Pbx - Telefonista / Telephone Operator - (Barcelona) [Atm-11]

Empresas: Hotel Mandarin Oriental Barcelona
Main Functions: Carry out the correct operating procedures under the direction of the FO Manager.Be fully conversant with posting and charging procedures for any 'connected' calls.Take messages in writing and ensure delivery.Maintain a good working relationship with all departments.Assist guests with internet access challenges.Maintain discretion regarding hotel clients and employees, never giving out unauthorized information.Deal with emergency requests promptly and efficiently.Report any telephone, internet, TV system, and facsimile faults to the Manager, Supervisors, or Service Company.Maintain good conduct in the switchboard area, keeping to scheduled shifts and arriving punctually.Keep the daily information sheet and board updated, ensuring relevant information is handed over to all team members.Comply with hotel rules and maintain the highest standards of personal appearance and hygiene.Perform any other duties within the overall scope of the position.Report any console/system, bleep, or telephone faults, logging actions taken.Assist with all departments' calls when they revert to the board.Prevent unauthorized use of telephone equipment.Be fully conversant with fire procedures and assist the Front Desk Manager in training operators.Be familiar with all emergency procedures; bomb threat, ambulance, police, and doctor calls.Assist with housekeeping reports of telephone faults or message lights needing repair.Be willing to cross-train and assist in reception and concierge as needed.Requirements: Previous service experience in a luxury hotel.Knowledge of computers and systems.Excellent written and verbal command of Spanish, Catalan, and English.Excellent overall communication skills.Strong desire to provide excellent guest service.Flexible schedules and hours, with a willingness to work on weekends.
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