At NTT, we believe that by using innovative technology we can solve global challenges and create a world that is sustainable and secure. We are looking for curious people from diverse backgrounds that are keen to work in a fast-paced and agile environment. At NTT, we trust our employees to do the right thing, even when no one is watching, which is why we offer flexibility in the workplace. The majority of our roles are hybrid, meaning we encourage a balance of working from home and our local office. Ask our recruitment team if this is a hybrid role.
Want to be a part of our team? The role of Service Transition Manager is to manage and control the quality, scope, timings, and resources for the NTT MS involvement in large and complex ICT outsourcing deals. In these types of deals, NTT MS is responsible for providing Managed Services. NTT MS does not sell managed services directly to the customers but through resellers around the world (NTT subsidiaries, affiliates, or partners). For every project, the reseller will provide a project manager responsible for customer-facing project management. This local project manager will coordinate the different Service Delivery Companies involved in the project, such as NTT MS.
The NTT MS Service Transition Manager will be the project manager counterpart in NTT MS and therefore responsible for ensuring that all resources (including internal and external) involved in the project are aligned with the project plan, delivering on time and according to the company quality standards. Additionally, the STM will be responsible for reporting on the project progress to senior management.
Working at NTT As a Service Transition Manager, the key responsibilities include:
Manage and control the quality, scope, timings, and resources for the delivery of ICT Solutions. Lead the project within NTT MS. Act as the go-to person for a specific project within NTT MS. Provide escalation for project issues to relevant business sponsors. Organize internal follow-up meetings and participate in follow-up calls with the local project manager. Maintain relationships and communication with different stakeholders during the project life cycle. Conform to quality and project standards set by NTT MS Management. Accountable for all the deliverables from NTT MS. Produce project management documentation deliverables such as SoW, Gantt charts, Quality plans, etc., to a high standard. Effective management of the expectations of key stakeholders such as the Sales team and the Affiliate resources. Mentor less experienced members of the Service Delivery team in managing projects. Undertake reporting activities. Any other duties required by Senior Management that are reasonably within the scope of this role. What will make you a good fit for the role? Responsibilities: Essential; Desirable:
Proficiency in Microsoft Visio and project server. Technical experience of modern Internet hosting (Hardware, O/S, Networking). Experience of working within a project office and/or program management. A background in Professional Services based engagement. Equal Opportunity Employer NTT is proud to be an equal opportunity employer with a global culture that embraces diversity. We are committed to providing an environment free of unfair discrimination and harassment. We do not discriminate based on age, race, color, sex, religion, national origin, disability, pregnancy, marital status, sexual orientation, gender reassignment, veteran status, or other protected category.
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