Pbi086 - Technical Success Manager - Emea (Czp229)

About Netskope: Today, there's more data and users outside the enterprise than inside, causing the network perimeter as we know it to dissolve. We realized a new perimeter was needed, one that is built in the cloud and follows and protects data wherever it goes, so we started Netskope to redefine Cloud, Network and Data Security.
About the position: Given our business model where our customers pay us over time, Customer Success is absolutely vital to our customers deriving long-term value from our platform.
To enhance our customer's experience with Netskope, we need experienced Technical Cloud Security Success Managers to drive value and success for our customers. This role will be responsible for driving all facets of technical success across the customer journey (on-boarding, implementation, adoption, and operationalization), as it pertains to Netskope's strategic customers.
As a Technical Success Manager, you will work alongside other cloud security practitioners that are charged with driving a proactive, programmatic, and prescriptive customer experience. Product adoption and operationalization are achieved through the creation and execution of customer-specific success plans that are aligned with a customer's cloud/cyber-security program and overall business initiatives. Technical Success Managers will also partner with Netskope's Sales team to support renewal, cross, and up-selling activities.

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