Retention Manager - French Market Madrid, Community of Madrid, ES
You Lead the Way. We've Got Your Back. With the right backing, people and businesses have the power to progress in incredible ways. When you join Team Amex, you become part of a global and diverse community of colleagues with an unwavering commitment to back our customers, communities, and each other. Here, you'll learn and grow as we help you create a career journey that's unique and meaningful to you with benefits, programs, and flexibility that support you personally and professionally.
At American Express, you'll be recognized for your contributions, leadership, and impact—every colleague has the opportunity to share in the company's success. Together, we will win as a team, striving to uphold our company values and powerful backing promise to provide the world's best customer experience every day. And we'll do it with the utmost integrity, and in an environment where everyone is seen, heard, and feels like they belong.
Who we are? The EMEA Telesales and Client Management organization is a team of different nationalities speaking more than 28 languages based in Madrid. Our teams successfully acquire and manage relationships with merchants in all European Markets.
Main Responsibilities Retaining a Merchant, reaching out to collect missing Know Your Customer documentation and information from high-value merchants avoiding cancellation. Assess account documentation. Retaining volumes and revenues. Ensure compliance and control. Best practice sharing and team support. This role is an individual contributor role and will report to TL in OPC France team.
Qualifications Native French speaker and in-depth knowledge of country and market landscape. Experience of client relationship management over the phone and KYC/AML checks. Compliance knowledge is a plus. Strong organizational and time management skills, able to set priorities to achieve goals. Accountability and ownership. High level of determination and self-confidence, ability to work in groups and contribute to the team's success. English speaker (basic), Spanish is a plus. We back our colleagues and their loved ones with benefits and programs that support their holistic well-being. That means we prioritize their physical, financial, and mental health through each stage of life. Benefits include:
Support for financial well-being and retirement. Comprehensive medical, dental, vision, life insurance, and disability benefits (depending on location). Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need. Generous paid parental leave policies (depending on your location).
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