Job summaryTo contribute and support the team responsible for the execution of payroll activities and/or data management/customer services activities, ensuring that output is accurate and on time.Your responsibilities may be focused on payroll and/or customer services and you will be flexible supporting either as or when requiredMain ResponsibilitiesIndependently process Payroll End to End to ensure they are delivered as per the agreed processing calendar(s) and to the agreed KPIs and/or independently perform Data Management or Customer Service activities as per the agreed calendar and KPIsSupport Statutory and Year End Reporting to the agreed calendar(s) and to the agreed KPIsUse Payroll expertise to advise upon client queries/issues and ensure a strong understanding of country-specific legislation and tasksSupport and knowledge transfer Apprentices and/or Associates on Data Management or Customer Service activitiesEnsure Tickets and Calls are responded within SLA timescales and to a high standardSupport System Maintenance TestingLiaise and transact with Third PartiesSOC Controls completed on time and with the necessary evidencesSupport and contribute to root cause analysis to ensure details are accurate and that feasible preventative measures are suggested to limit any reoccurrenceConduct Knowledge Transfer sessions and ensure the audience has understood and can put into practiceMaintenance of DWIs to ensure processes are up to date and reflective of the serviceAll system issues/defects are reported correctly and tickets are logged with the necessary details and evidences so Application Services and/or Products can investigateHighlight to Service Manager any deviations from the standard scope of serviceAbility to recognize and deal appropriately with sensitive and confidential informationTime Recording to be completed accurately and on timeAlight Security Standards are adhered and followedContribute to team meetings and raise any issues immediately to your Service ManagerEnsure you are up to date with all Alight announcements and communicationsBuild good relationships with all lines of businesses where appropriateUpdate internal stakeholders, when needed, in a timely and accurate wayParticipates in projects and activities as needed and assignedProfessional/Job ExperienceStrong knowledge of MS Office tools such as Excel, Word, and PowerPointFlexibility to support a global and fast-paced environmentAttention to detailExcellent written and verbal skillsSelf-motivated and a willingness to learnAbility to collaborate and work in a team environment, as well as independently while adhering to processes and proceduresAcademic DegreeEssentialBA/BS in a business-related field such as Accounting, Human Resources, Business Administration, or equivalent combination of education & experience2-3 years relevant experience administering Payroll or Health & Welfare/Benefits in an HRconsulting, HR Outsourcing or Corporate environment.HRIS knowledge: Workday, SAP, or PeopleSoft knowledge preferredDesirableExperience working with HR and payroll dataRequirementsBy applying for a position with Alight, you understand that, should you be made an offer, it will be contingent on your undergoing and successfully completing a background check consistent with Alight's employment policies.Background checks may include some or all the following based on the nature of the position: SSN/SIN validation, education verification, employment verification, and criminal check, search against global sanctions and government watch lists, credit check, and/or drug test.You will be notified during the hiring process which checks are required by the position.
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