About seQura
We provide innovative, flexible and easy-to-use payment technologies that help merchants acquire, convert and retain more customers. Our unique risk scoring capabilities allow us to give access to credit to many shoppers that otherwise would be left out, providing the highest acceptance rates for flexible payments in the market. We make a difference in sales performance by tailoring our solutions to different sectors, to address their unique context and needs and deliver superior results.
We also empower shoppers who seek value, convenience, and flexibility in their shopping, with new payment experiences that allow them to save, access interest-free credit, or pay in small, comfortable installments of up to 24 months.
Born in Barcelona, seQura is a privately-owned fintech in the scaleup phase. Present in southern Europe and Latin America, we are growing above 50% CAGR and approaching 100 Million in Annual Recurring Revenue. Over 5000 businesses, almost 2 million shoppers, and 300+ employees continue to rate us as one of the most loved and trusted fintechs out there, with an NPS of 87%, a Trustpilot rating of 4.7/5, and a Glassdoor rating of 4.7/5.
About the role As aPayments Supportyou will have constant contact with our customers, assuring an excellent level of attention and looking for the best solution to help with the debt payment.
What challenges you'll be solving Be a responsible and key ally for the company to manage non-payments of the assigned operations. Participate in the recovery process upgrade. Use analytical tools to investigate tendencies and possible failures in the recovery model. Support decisions about changes. What we offer We have a strong and sustainable foundation, where we provide a secure and reliable workplace. You have the freedom and trust to make the best contribution possible. One of our most valued strengths by our employees is our fellowship and supportive culture, which fosters a sense of belonging by working closely with our values. With us, you will have challenging projects to work on and push your skills and knowledge. In addition, we are very proud of the unique office we have, which offers a comfortable and inspiring environment to work in with everything you need. 23 vacation days + 2 days of free disposal per year. Professional development that includes access to a language learning platform with courses available for 24 languages, including both group and private classes. Flexible compensation plan for transportation, restaurants, and kindergarten with Cobee. Health insurance discounts with Sanitas and DKV. Urban mobility by using your own bike with Kleta.
Moreover, we offer a Wellness Program that embraces a holistic approach by covering 6 areas (occupational, physical, financial, emotional, social, environmental consciousness). Each area will include a variety of activities, and you'll be able to choose from 34 different activities that best meet your needs to configure a plan that best works for you. What you'll need???????? At least 1 year of experience in debt recovery. Excellent written and verbal communication skills in Spanish andintermediate levelEnglish. Availability to work on 6h shifts 15h - 21h. Good capacity for negotiation and organization. High level of emotional intelligence. High Office Package knowledge. Objective-oriented and thrilled about challenges. Flexible about changes and resilient. Proactive in finding solutions and creativity to implement action plans. We kindly ask that you submit your CV in English, as it is the official language of our community. We promote equal opportunity to all, regardless of age, color, gender identity, medical condition, physical or mental disability, race, religion, sexual orientation, or any other characteristic. We have an inclusive environment, and respect is above all. Do you want to be part of the change? Join us!
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