At Xe, we live currencies. We provide a comprehensive range of currency services and products, including our Currency Converter, Market Analysis, Currency Data API and quick, easy, secure Money Transfers for individuals and businesses. We leverage technology to deliver these services through our website, mobile app and by phone. Last year, we helped over 300 million people access information about the currencies that matter to them and over 225,000 people used us to send money overseas.ABOUT THIS ROLEReporting to the Team Manager, this role works as part of a global team to manage money in and money out for customers (consumer & businesses) in the fastest and most efficient way possible – this is achieved through a range of global payment networks. We strive for excellence in delivering the best service for our customers. This role is responsible for settling foreign exchange contracts and processing payments on behalf of corporate or consumer clients, ensuring all transactions are settled and paid to agreed timescales, banking cut-off points and company SLA's.OUR PRINCIPLESAMBITION- We dream big, try things out and always ask "why not?" and "what if?" We're ambitious in our thinking and our deliveryRESPONSIBILITY- We get involved, bring our perspective and are always open to new ideas. We take personal responsibilityCOMMUNITY- We value a sense of belonging, trusting each other and encouraging authenticity. We contribute to our communityROLES & RESPONSIBILITIESContract Settlement: Organise contract settlement for the current value dateGlobal Bank Accounts: Manage money in and money out of global bank accounts; process and authorise receipts and paymentsStakeholder Engagement: Liaise with internal stakeholders, both, locally and globally (APAC, NAM, UK), namely Service Delivery, Compliance and Global Operations Team on a wide range of queries, including anti-money laundering (AML) and sanctions queries and FX contract queriesCustomer Satisfaction: Work directly with clients via phone and email to resolve escalated account and payment queriesProblem Solving: Investigate and resolve any settlement/account errors, internally and with global banking partnersTransaction queries: Monitor workflow queues to ensure transactions are dealt with in a timely and efficient manner, to meet cut off times and SLA'sSettling Trades: Support Treasury Risk Management in agreeing and settling trades with banking counterpartiesManaging and matching MT300 confirmations in Mysis and referring bank confirmation anomalies to TRM for correctionConfirming options with banking counterparties and agreeing premiumPOSITION REQUIREMENTSFX/Financial Services: Some relevant experience in a financial services or FX organisation, undertaking payment tasks and understanding of cash flows.Global Payments & Systems: Knowledge of global payment rails and systems, including SWIFT, NPP and ACH preferred but not required.Effective time Management: Strong time management skills, able to plan, organise and multi-task.Excellent attention to detail: Strong attention to detail and numeracy skills.Effective Communicator: Strong verbal and written communication skills.A team player: Approachable, collaborative team member.Agility: Adaptable, eager to learn, proactive.PERKS & BENEFITSCompetitive market-based salary23 days holidayMedical InsuranceLunch VouchersEuronet Employee Share Purchase Plan (ESPP)We want Xe to be a great place to work and to ensure that our communities are represented across our workforce. A vital part of this is ensuring we are a truly inclusive organization that encourages diversity in all respects.At Xe we are committed to making our recruitment practices barrier-free and as accessible as possible for everyone. This includes making adjustments or changes for disabled people, neurodiverse people or people with long-term health conditions. If you would like us to do anything differently during the application, interview or assessment process, including providing information in an alternative format, please contact us on ****** position responsibilities outlined above are intended to define the general contents and requirements to perform this job. It is not to be taken as a complete statement of responsibilities or requirements. This job description does not restrict the Company's right to assign or reassign duties and responsibilities to this job as needed.
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