At ING we are looking for a Payments Product Expert Your role and work environmentWe are looking for a talented and enthusiastic Payments Product Expert to join our Payments Delivery Area Team of Core Banking and Clients Tribe Spain.
The responsibility of this team is to provide the best solution for Payments considering customer needs, market behaviors, regulations, and user requirements, delivering high quality developments based on Agile Methodology.
Making things happen, helping others be successful, always being one step ahead—that's our DNA.
Your key responsibilitiesAs a Payments Product Expert in Payments Clearing you will:
Provide a broad knowledge on ING products, services, channels, and local Payments Regulations.Be part of the delivery team to define functional requirements, participate in testing, and support before the Go-live.Control the process of the Clearing systems, solve incidents in case of errors, and provide information and help to the support teams or the providers.Identify the products or services that best meet the customer's stated needs, using personal expertise to propose quantities and product configurations.Represent the voice of the customer (external and internal) improving the processes.Analyze data to extract operational information for decision making, creating reports for Operations areas (MicroStrategy, Excel, Power Point, etc.
).Analyze evolutions, trends, and volumes seeking improvements that increase customer satisfaction and cost efficiency.Collaborate day-to-day with suppliers, detect incidents in the processes of external providers, report incidents, and track them.Track processes with suppliers, propose improvement measures, and establish the effectiveness of the actions implemented.Be responsible for improving the service with an end-to-end mindset, for the day-to-day performance, for building reliable business operations and services, and for connecting it with internal or external parties.Work with Risk, Compliance, and Legal stakeholders to ensure our products and services comply with regulations and policies.What are we looking for?Bachelor's degree with 5-7 years of experience managing complex projects.Strong English is a must-have.Customer-focused and results-oriented person.Strong effective presentation skills.Excellent communication skills.Adaptability: be flexible and adaptable to changing circumstances.Strong prioritization skills to ensure the team focuses on delivering high-impact results.Risk Appetite Management: Identifying potential risks in an offshore setup and implementing measures to mitigate them ensures smoother project execution.Efficiently managing time and deadlines to keep the development on track and deliver the product within scheduled timelines.Engaging and managing stakeholders effectively for successful project outcomes.Strong problem-solving skills enable addressing challenges and obstacles that may arise.Although not mandatory, some technical knowledge to facilitate effective communication and understanding between the Product Owner and the development team.Understanding of the end-to-end payment processing cycle, including authorization, clearing, and settlement.Have proven experience in Operations.
What do we offer?The time you spend at work, the challenges you face, or the lessons you learn are very important, but what about your personal life?
At ING we want your work to fulfill you in every way, and that is why we take care of even the smallest details.
Check out what is waiting for you!
Be flexible: Our model is all about flexibility and accountability.
Keeping both our customers and our colleagues' needs in mind, you determine together which days you work at home and which you come to ING MAD to offer your best self.Restaurant card: So that thinking about what to have for lunch doesn't take up your time or your cravings.Our house will be your home: In our offices, you can find electric mobility solutions, doctor, hairdresser, gym, The Good Service (to help you with your errands) and much more!Health insurance: For you and all your family (spouse/partner and children).Life insurance: We help you protect what matters most to you.Flexible remuneration: Enjoy our flexible remuneration model, through a more tax-advantaged way, you will be able to access other services such as nursery, transport card, training aids.Free company shuttle: It doesn't matter where you live.
We have 6 routes (North, Central, South, A5, A42, and A6) to get you to our ING office in Madrid comfortably.Banking benefits: Special loans.
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