.At ING we are looking for a Payments Product Expert Your role and work environment: We are looking for a talented and enthusiastic Payments Product Expert to join our Payments Delivery Area Team of Core Banking and Clients Tribe Spain . The responsibility of this team is to provide the best solution for Payments considering customer needs, market behaviors, regulations, and user requirements, delivering high quality developments based on Agile Methodology. Making things happen, helping others be successful, always being one step ahead—that's our DNA. Your key responsibilities: As a Payments Product Expert in Payments Clearing , you will: Provide a broad knowledge on ING products, services, channels, and local Payments Regulations. Be part of the delivery team to define functional requirements , participate in testing, and support before the Go-live. Control the process of the Clearing systems , solve incidents in case of errors, and provide information and help to the support teams or the providers. Identify the products or services that best meet the customer's stated needs, using personal expertise to propose quantities and product configurations. Represent the voice of the customer (External and internal) to improve processes. Analyze data to extract operational information for decision-making, creating reports for Operations areas (MicroStrategy, Excel, PowerPoint, etc.). Analyze evolutions, trends, and volumes seeking improvements that increase customer satisfaction and cost efficiency. Collaborate with suppliers on a day-to-day basis. Detect incidents in the processes of external providers, report incidents, and track them. Track processes with suppliers, propose improvement measures, and establish the effectiveness of the actions implemented. Be responsible for improving the service with an end-to-end mindset , ensuring day-to-day performance, building reliable business operations and services, and connecting with internal or external parties. Work with Risk, Compliance, and Legal stakeholders to ensure our products and services comply with regulations and policies. What are we looking for? Bachelor's degree with 5-7 years of experience managing complex projects. Strong English is a must-have. Customer-focused and results-oriented person. Strong effective presentation skills. Excellent communication skills. Adaptability: be flexible and adaptable to changing circumstances. Strong prioritization skills to ensure the team focuses on delivering high-impact results. Risk Appetite Management: Identifying potential risks in an offshore setup and implementing measures to mitigate them. Efficiently manage time and deadlines to keep development on track and deliver the product within scheduled timelines. Engage and manage stakeholders effectively for successful project outcomes. Strong problem-solving skills to address challenges and obstacles