At ING, we are looking for a Payments Expert.
Your role and work environment: We are looking for a talented and enthusiastic Payments Expert to join our Paysystem Expert Unit Team of the Core Banking & Clients Tribe.
The responsibility of this team is to develop and control clearing and Treasury processes, focused on the E2E Customer Journey, ensuring the proper functioning of the process and enhancing the customer experience.
The purpose is to handle day-to-day operations, processes, and delivery for our retail customers in a simple and efficient manner.
The role of people in a payment operations team is multifaceted, requiring expertise in compliance, risk management, processing efficiency, customer service, collaboration, and continuous improvement.
Your key responsibilities: As a Payments Expert, you:
Have a deep understanding of payment regulations and compliance requirements relevant to operations. Stay up to date on changes in regulations and ensure that payment processes adhere to legal and regulatory standards. Are proficient in identifying and mitigating risks associated with payment operations, including fraud, money laundering, and cybersecurity threats. Implement robust controls and procedures to safeguard against potential risks and ensure the integrity of payment transactions. Are responsible for efficiently processing payment transactions, ensuring accuracy, timeliness, and reliability. Have strong attention to detail and proficiency in using payment processing systems and tools to streamline operations. Provide excellent customer service to internal and external stakeholders, addressing inquiries, resolving issues, and ensuring a positive payment experience. Collaborate closely with other departments, such as Retail business, compliance, risk management, and technology, to coordinate efforts and address challenges collectively. Use clear and transparent communication to ensure alignment and efficiency within the team. Are committed to ongoing learning and improvement, seeking opportunities to enhance processes, optimize systems, and streamline workflows. Actively participate in training programs, knowledge sharing sessions, and professional development activities to stay updated on industry best practices and emerging trends. Monitor the quality of service provided by payment service providers and their compliance with regulations to mitigate compliance risks and ensure that all transactions meet legal and regulatory standards. Evaluate the cost-effectiveness of the services provided by payment service providers, reviewing pricing structures, fees, and contract terms to ensure that they are getting the best value.
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