At ING we are looking for Payments Expert Your role and work environment: We are looking for a talented and enthusiastic Payments Expert to join our Paysystem Expert Unit Team of Core Banking & Clients Tribe The responsibility of this team is develop & control of clearing and Treasury processes, focused to the E2E Customer Journey, from ensure the properly work of the process and continue in the customer experience with the purpose to handle day to day operations, process, and delivery for our retail customers in a simple and efficient manner.
The role of people in a payment operations team is multifaceted, requiring expertise in compliance, risk management, processing efficiency, customer service, collaboration, and continuous improvement.
Your key responsibilities: Have a deep understanding of payment regulations and compliance requirements relevant to operations. Stay up to date on changes in regulations and ensure that payment processes adhere to legal and regulatory standards. Are proficient in identifying and mitigating risks associated with payment operations, including fraud, money laundering, and cybersecurity threats. Implement robust controls and procedures to safeguard against potential risks and ensure the integrity of payment transactions. Are responsible for efficiently processing payment transactions, ensuring accuracy, timeliness, and reliability. Have strong attention to detail and proficiency in using payment processing systems and tools to streamline operations. Provide excellent customer service to internal and external stakeholders, addressing inquiries, resolving issues, and ensuring a positive payment experience. Collaborate closely with other departments, such as Retail business, compliance, risk management, and technology, to coordinate efforts and address challenges collectively. Use clear and transparent communication to ensure alignment and efficiency within the team. Are committed to ongoing learning and improvement, seeking opportunities to enhance processes, optimize systems, and streamline workflows. Are actively participate in training programs, knowledge sharing sessions, and professional development activities to stay updated on industry best practices and emerging trends. Monitor the quality of service provided by payment service providers; monitor the provider's compliance with these regulations to mitigate compliance risks. Evaluate the cost-effectiveness of the services provided by payment service providers; review pricing structures, fees, and contract terms to ensure that they are getting the best value. Gather feedback from customers regarding their payment experiences; actively solicit feedback, analyze customer satisfaction metrics, and incorporate customer preferences into payment processes and service offerings. Create and maintain reports aligned with business and operational needs. Explore, lead, and implement innovative payment solution projects; ensure that customer needs and preferences are considered and incorporated into payment processes and systems. Can lead project or conversation in English in an international environment. What are we looking for? We value the following qualities for this role:
University Graduate. Fluent in English and Spanish. Takes on new opportunities and tough challenges with a sense of urgency, high energy, and enthusiasm. Builds partnerships and works collaboratively with others to meet shared objectives. Delivers multi-mode communications that convey a clear understanding of the unique needs of different audiences. Makes good and timely decisions that keep the organization moving forward. Plans and prioritizes work to meet commitments aligned with organizational goals. Strong analytical skills. Experience in process improvement techniques and resource optimization. Advanced office skills, mainly with knowledge in Excel and PowerPoint. What do we offer? At ING, we want your work to fulfill you in every way, and that is why we take care of even the smallest details.
Be flexible my friend. Our model is all about flexibility and accountability. You determine together which days you work at home and which you come to ING MAD.
Health and life insurance. For you and your family (spouse/partner and children).
Flexible remuneration. Access to services such as nursery, transport card, training aids.
Free company shuttle. We have 6 routes to get you to our ING office in Madrid comfortably.
Banking benefits. Special loans and mortgage conditions after 6 months working at the bank.
More vitality and belonging 360º care of the employee (physical, mental, social connection & purpose).
Get to know Us
We are a team of more than 1600 people sharing one idea: doing our bit in helping our clients create a better future for themselves.
We are proud to have a diverse team and are committed to developing a culture of Diversity, Inclusion, and Belonging.
Making things happen, helping others be successful—that's our DNA. If you see yourself in our way of being and working… we are looking forward to meeting you!
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