About usRuby Labs is a leading tech company that creates and operates innovative consumer products. We offer a diverse range of opportunities across the health, education, and entertainment industries. Our innovative teams are driving the future of consumer-led products, and we're always looking for passionate individuals to join us. Learn more about our story at: https://rubylabs.com/about-us/ About the roleWe're looking for a payment operations wizard who can help us scale our rapidly growing business while keeping risk under control. You'll be the bridge between our risk management and commercial teams, crafting strategies that balance growth with security. If you get excited about optimizing payment flows, crushing fraud rates, and exploring new payment frontiers – we want to talk to you!
Key ResponsibilitiesBuild and maintain relationships with payment processors and risk management vendors
Lead negotiations with payment service providers to optimize processing fees
Drive end-to-end partnership lifecycle from prospecting to contract finalization
Design and execute risk mitigation strategies to optimize dispute and fraud rates
Craft dispute prevention and resolution processes that follow industry best practices
Identify and implement automation opportunities across our payment operations
Research and integrate alternative payment methods to boost conversion rates
Scout and evaluate new payment processing partners to support our rapid growth
Analyze payment performance data and create actionable insights
Help select and implement tools to streamline our payment infrastructure
QualificationsYou have 2+ years of experience in payment operations, risk management, or similar role
You have experience in commercial negotiations and vendor management
You possess strong communication and deal-making skills
You understand payment processing fee structures and optimization strategies
You're analytically minded with strong Excel skills (pivot tables are your friends)
You have experience with payment dashboards and analytics tools
You understand the intricacies of digital payments and risk management
You're comfortable working with both technical and business stakeholders
You have excellent problem-solving skills and attention to detail
You're proactive and can work independently while supporting team goals
Nice to haveExperience with Stripe, PayPal, or other major payment processors
Knowledge of high-risk merchant account management
Familiarity with payment orchestration platforms (like Primer.io)
Experience with D2C subscription-based products and their payment challenges
LocationRuby Labs operates within the CET (Central European Time) zone. Applicants from any country are welcome to apply for the position as long as they are located within approximately ± 4 hours of CET. This ensures optimal collaboration and communication during working hours.
BenefitsDiscover the perks of being part of our vibrant team! We offer:
Remote Work Environment: Embrace the freedom to work from anywhere, anytime, promoting a healthy work-life balance. ???
Unlimited PTO: Enjoy unlimited paid time off to recharge and prioritize your well-being, without counting days. ????
Paid National Holidays: Celebrate and relax on national holidays with paid time off to unwind and recharge. ????
Company-provided MacBook: Experience seamless productivity with top-notch Apple MacBooks provided to all employees who need them. ????
Flexible Independent Contractor Agreement: Unlock the benefits of flexibility, autonomy, and entrepreneurial opportunities. Benefit from tax advantages, networking opportunities, reduced employment obligations, and the freedom to work from anywhere. Read more about it here: https://docs.google.com/document/d/1dHF4ctKlez75whdn-ybUwP5d5Wr0BdwVrorrm_fM40Q/preview ????
Be part of our fast-growing team and seize this excellent opportunity for personal and professional growth!
Interview ProcessAfter submitting your application, we conduct a thorough review which typically takes 3 to 5 days, but may occasionally take longer due to the volume of applications received. If we see a potential fit, we proceed with the following steps:
Recruiter Screening (40 minutes)
Technical Interview (90 minutes)
Final Interview (60 minutes)
Life at Ruby LabsAt Ruby Labs, we are more than a team; we're a community united in pushing the boundaries of technology and innovation. Our combined passion fuels our ambition for excellence, driving impact that resonates around the globe.
We are an equal-opportunity employer and celebrate diversity, recognizing that a diversity of thought and backgrounds builds stronger teams. We approach diversity and inclusion seriously and thoughtfully. We do not discriminate based on race, ethnicity, religion, color, place of birth, sex, gender identity or expression, sexual orientation, age, marital status, military service status, or disability status. Join us and be part of a company that is crafting the future of technology across multiple industries.
#Li-Remote