.Discover Vanderbilt University Medical Center: Located in Nashville, Tennessee, and operating at a global crossroads of teaching, discovery, and patient care, VUMC is a community of diverse individuals who come to work each day with the simple aim of changing the world. It is a place where your expertise will be valued, your knowledge expanded, and your abilities challenged. Vanderbilt Health recognizes that diversity is essential for excellence and innovation. We are committed to an inclusive environment where everyone has the chance to thrive and where your diversity of culture, thinking, learning, and leading is sought and celebrated. It is a place where employees know they are part of something that is bigger than themselves, take exceptional pride in their work and never settle for what was good enough yesterday. Vanderbilt's mission is to advance health and wellness through preeminent programs in patient care, education, and research.Organization: Derm OHO Non-ClinicalJob Summary: Provides service to patients either pre-appointment, during, or post-appointment with occasional guidance. Responsibilities may include inbound/outbound telephone calls, cash management, appointment scheduling, process of insurance updates, and patient check in/out. Navigates more complex patients to include scheduling with multiple services or coordination with outside facilities or providers.Key Responsibilities:Conducts patient check-in and check-out.Coordinates any follow-up appointments or procedures required for patients.Schedules appointments, procedures, or surgery through clinical communication or direct request.Provides positive first impressions utilizing customer service skills.Works with patients and/or outside facilities to ensure all administrative tasks, including referrals, pre-certs, clinical records and documentation, orders, and consults have been received and ready to view prior to patient visit.The responsibilities listed are a general overview of the position and additional duties may be assigned.Technical Capabilities:Surgery Scheduling (Fundamental Awareness): The ability to coordinate and schedule surgeries within various computer systems in the hospital.Customer Service (Intermediate): A continuing focus on the needs and requirements of customers, anticipating their needs, remaining sensitive to customers while performing services for them, responsive to customer needs.Patient Scheduling (Novice): The ability to coordinate and schedule patient appointments, surgeries, and other office visits with various computer systems in the hospital or clinic.Patient Documentation (Novice): The ability to receive and record patient information.Medical Terminology & Documentation (Novice): The ability to comprehend medical terminology and documentation in an office or surgical setting
