Job Type Full-time Description We are fueled by our goal to be #1 in sales and service in the communities we serve while redefining the car buying experience and delivering personalized service to our guests.
We believe in empowering our employees to delight our customers, by fostering an entrepreneurial and creative culture.
If you are an out-of-the-box thinker and are looking for a challenging and rewarding opportunity – we want to hear from you!How You Will Make an ImpactOur guests seek luxury, value, and world-class service.
The Parts Counter Person will contribute to the success of the Parts department by providing prompt service to customers.
You will impact whether we become our guest's favorite place to purchase, lease, or service their vehicle.What Winning Looks Like:Demonstrating a high "HQ" (Hospitality Quotient) consisting of kindness & optimism, intellectual curiosity, work ethic, empathy, self-awareness, and integrity.
Establishes and maintains good working relationships with customers to encourage repeat and referral business by ensuring customer complaints are handled tactfully, promptly, with genuine concern, and per brand standardsTakes the initiative to exceed customer satisfaction and brand Customer Survey Score Cards by ensuring the quality and promptness of all parts requestsComplete training programs and certification programsMonitors shop conditions, cleanliness, and safetyCommunicate with staff and customers in a friendly and professional mannerAnswers phone calls, providing price quotes and other informationPulls and fills orders from stockConduct a weekly bin check to ensure the accuracy of stockMake sure all internal requests for parts are billed on the service repair orderReceives payment from retail customers or obtains credit authorizationSet up orders for daily shipment, delivery, or pick-upSkills Needed to Win:Must follow and adhere to brand guidelines and customer service expectationsMust have a strong focus on maintaining a high KPI scoreMust be a process-driven individual with the ability to multitaskAbility to calculate figures and amounts such as discounts, interest, commissions, proportions, percentages, area, circumference, and volume1-year experience with auto parts sales (preferred)About UsWe were founded in 2014 by Jeff Swickard in Wilsonville, OR.
Swickard has positioned itself as a leader in the automotive industry working with brands like Mercedes Benz, Toyota, Lexus, Porsche, Audi, Honda, GMC, and Jaguar-Land Rover among others.We have over 2,000 employees at 28 dealerships in 5 states…and we are still growing!
We were ranked as the 2nd fastest growing auto group in 2021 by Automotive News We are a team.
Everyone plays a role in our success.
We are a hospitality company that happens to be in the automotive industry.
Benefits of Working at Swickard:Ongoing training and supportOpportunities for continued personal and professional growthWe are an equal opportunity employer and value diversity, inclusion, and belonging at our company.
We do not discriminate based on race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, disability status, or any other characteristics protected under applicable State or Federal laws and regulations.Competitive benefits package:Insurance: medical, dental, vision, life, and pet insuranceOptional disability coverage401k planPaid HolidaysPTOTo all recruitment agencies: Swickard does not accept agency resumes.
Do not forward resumes to our careers alias or other Swickard employees.
Swickard is not responsible for any fees related to unsolicited resumes.
Salary Description $20 - $25/hour
