.Geotab is a global leader in IoT and connected transportation and certified "Great Place to Work." We are a company of diverse and talented individuals who work together to help businesses grow and succeed, and increase the safety and sustainability of our communities.Geotab is advancing security, connecting commercial vehicles to the internet and providing web-based analytics to help customers better manage their fleets. Geotab's open platform and Geotab Marketplace, offering hundreds of third-party solution options, allows both small and large businesses to automate operations by integrating vehicle data with their other data assets. Processing billions of data points a day, Geotab leverages data analytics and machine learning to improve productivity, optimize fleets through the reduction of fuel consumption, enhance driver safety and achieve strong compliance to regulatory changes.Our team is growing and we're looking for people who follow their passion, think differently and want to make an impact. Ours is a fast-paced, ever-changing environment. Geotabbers accept that challenge and are willing to take on new tasks and activities - ones that may not always be described in the initial job description. Join us for a fulfilling career with opportunities to innovate, great benefits, and our fun and inclusive work culture. Reach your full potential with Geotab.Who you are:The Partner Technical Support Specialist should have a good understanding of customer service and a solid technical background, data analysis and telematic related technologies, as well as experience on troubleshooting technical incidences.What you'll do:The Partner Technical Support Specialist is responsible for diagnosing and resolving software and hardware related issues within Geotab IoT Solution. This specialized position supports partners directly but may also involve direct customer support.How you'll make an impact:Support resellers, partners, customers, and internal teams through various communication mediums (phone and ticket).Technical expert on device errors, network communications, portal configuration and navigation, product implementation and troubleshooting the Geotab hardware and software applications.Coordinate with internal departments on the return/exchange process for Geotab devices and accessories.Diagnose and resolve technical hardware and software issues involving connectivity, installation and software inquiries.Provide successful resolution to all customers within standard SLAs.Report escalating and severe concerns/issues to management.Preserve the confidentiality and security of customer data and information.Support Geotab global strategic initiatives.Onboarding phase will take place in either Europe or Canada (~8 weeks).Hybrid role with 2-3 office days minimum.What you'll bring to the role:2-3 years of experience in customer technical service/support capacity.Strong experience troubleshooting technical issues
