It's fun to work in a company where people truly BELIEVE in what they're doing!
Job DescriptionDo you crave the creativity and freedom of a start-up but the stability of a large, established company?
Are you seeking the autonomy to take risks, make decisions and drive business success?
Do you want to accelerate your career to the next level?
Ingram Micro Cloud, a business unit of Ingram Micro, powers the world's largest cloud marketplace and is committed to helping our partners accelerate their digital business success by leveraging our hyper-scale platform technology, an infinite ecosystem of cloud solutions from the biggest innovators in the tech industry, and go-to-market support and resources to increase adoption and growth.
With proven proficiency in SaaS (SOFTWARE AS A SERVICE), IaaS (Infrastructure as a Service), IoT (INTERNET OF THINGS), security, and XaaS technologies, we invite visionaries to join our team and make an impact on this fast-growing industry.
Ingram Micro is a master Cloud Service Provider (mCSP), offering channel partners and professionals access to a global marketplace, expertise, solutions, and enablement programs that empower organizations to configure, provision and manage cloud technologies with confidence and ease.
ResponsibilitiesAccurately and efficiently log all issues and status updates in our internal tracking system.Understand client's business objectives/impact and apply expertise to timely resolve issues and ensure customer success.Reconcile invoices provided by the customer and/or other internal departments.Explain charges to customers to enhance their understanding of billing processes and policies.Initiate adjustments to customer billing charges where appropriate by providing debit/credit memos.Identify root cause(s) and diagnose as software defects, misconfiguration, content issues, or end-user issues.Support multiple cloud solutions (I.E., Adobe, Dropbox, Microsoft O365, Google) with a primary focus on Microsoft O365 suite.Contribute to the development of service desk processes and procedures.Interact closely with various departments and vendors to provide timely resolution on issues.You HaveExcellent verbal and written communication skills in Dutch and English, as well as excellent analytical and problem-solving skills.Knowledge of Microsoft O365 and/or Azure is an advantage.Ability to prioritize user requests effectively and manage user expectations.Ability to balance attention to detail with expeditious execution in a fast-paced working environment.Passion for driving exceptional customer experience.Previous experience troubleshooting and debugging SaaS cloud solutions is an asset.Ability to work through ambiguity and thrive in a rapidly changing business environment.Understanding of related terminology and concepts.Ingram Micro's mission is to help businesses fully realize the promise of technology.
Touching 80% of the technology used every day around the world, no other company delivers the full spectrum and scale of global technology to businesses around the world.
BenefitsFlexible schedule and Hybrid work model.Fridays and August reduced time.Tickets Restaurant.Medical and dental insurance.Flexible compensation.Technical training by department.English and Spanish lessons.Career paths by department.Monthly bonus for home electricity.Free coffee and cold drinks.Arcade machine.Team building events.RSC activities.Annual salary review depending on performance.International and multicultural environment.El anuncio original lo puedes encontrar en Kit Empleo:
https://www.kitempleo.es/empleo/130634077/partner-support-representative-dutch-speaking-v-686-barcelona/?utm_source=html
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