At Talkdesk, we are courageous innovators focused on redefining customer experience, making the impossible possible for companies globally.
We champion an inclusive and diverse culture representative of the communities in which we live and serve.
We give back to our community by volunteering our time, supporting non-profits, and minimizing our global footprint.
Each day, thousands of employees, customers, and partners all over the world trust Talkdesk to deliver a better way to great experiences.
We are recognized as a cloud contact center leader by many of the most influential research organizations, including Gartner and Forrester.
With $498 million in total funding, a valuation of more than $10 Billion, and a ranking of #17 on the Forbes Cloud 100 list, now is the time to be part of the Talkdesk legacy to help accelerate our success in a new decade of transformational growth.
Responsibilities Lead Talkdesk Strategic implementations with new and existing partners including project management, gathering and documenting requirements (functional & technical), designing prototypes, configuring & integrating systems, building user acceptance testing guides, testing, and delivering training.
Understand partner business objectives, consult with industry best practices, and document user stories.
Establish Talkdesk as the best solution to address needs and ensure partner success for each role within the Customer's organization.
Lead project scoping, creating project plans, planning and scheduling project activities.
Integrate plans with partner's project managers for the successful execution of Talkdesk's deployments.
Develop visual representation diagrams of the partner's end-client journey.
Develop trust with partner executives, leadership, and other stakeholders to remove project roadblocks and ensure project success.
Work with partners to track work progress, and create strategies for risk mitigation and contingency planning.
Leverage strong technical acumen to identify process and technical solutions dynamically to expected and unexpected situations.
Able to produce technical documentation.
Partner with internal teams such as Product, Support, etc.
to assure timely delivery of feature requests, bug fixes, and support requests.
Participate in the sales cycle as necessary to gather requirements, formulate delivery approach and develop a proposal/SOW.
Requirements Bachelor's degree in a technical field or significant professional experience in a technical role.
5+ years of experience in Professional Services/Consulting roles or 5+ years in IT Applications Development/Software Product Development or similar role in a fast-paced SaaS business.
Experience implementing or integrating with CRMs (Salesforce, Zendesk and other) and/or Contact Center Solutions preferred.
Experience with SQL/SOQL and JavaScript a plus.
Experience with diagram flowchart software, such as Visio, Lucid Chart, etc.
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