Here at Luxury Escapes, our mission is to delight our customers with incredible deals for the world's best holidays. We are a collective of forward-thinking people, driven to challenge the travel industry and ourselves to bring ever better travel experiences to our customer community. Employee experience is king here, with fantastic benefits, monthly recognition programs, and significant professional development opportunities. We do what we can to make you look forward to waking up every day!
We are looking for part-time Travel Sales Consultants to join our growing European operation! The work days will be Thursday through Sunday, and we are offering a total of 20 hours per week. Luxury Escapes Travel Consultants are responsible for the successful management of sales activity and overall customer experience for our highly engaged member base!
Managing a high volume of inbound calls, you will be tasked and targeted on selling our packages to our customers, helping them to create an incredible travel experience with Luxury Escapes! You will work full time for the first month (Monday to Friday in office) to be trained on our systems and ways of working. Post this, you will work Thursdays and Fridays in office and then Saturday and Sunday remotely/from home.
In the role you will:Respond to, and make sales inquiries by phone, electronically or in person.Answer simultaneous customer enquiries promptly, competently and professionally.Offer excellent customer service by providing customers with general information relating to services, packages and pricing.Recommend workable solutions that meet the needs of the business and customer.Provide our members with full package upgrade options.Ensure daily prompt follow up and ownership of customer sales enquiries.Display initiative in customer solutions and team engagement.Resolve customer complaints where applicable and within specified time frames or refer to the correct department to ensure commitments are followed through to resolution.You are someone who is:Personable, approachable and professional and love helping customers to find the perfect luxury holiday.Have a background in phone-based sales - those with travel experience will be highly regarded.Used to dealing with KPIs and thrive in a competitive environment.Flexible with your availability; so you will be asked to work weekends/evenings!Exceptional verbal and written communication skills, pay close attention to detail and extremely passionate about customer sales.Driven to succeed, enjoys a challenge and working to achieve goals.Those that are multilingual will be of particular interest.What's in it for you?Exceptional earning potential with uncapped commissions.Fun & flexible working environment.Be part of our growth story in Europe.Great benefits including birthday leave, familiarisation trips and discounted luxury travel for you and your family and friends.
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