Ryanair Holdings plc, Europe's largest airline group, is the parent company of Buzz, Lauda, Malta Air & Ryanair DAC.
Carrying over 154 million guests p.a.
on more than 2,700 daily flights from 82 bases, the group connects over 230 destinations in 40 countries on a fleet of over 475 aircraft, with a further 210 Boeing 737's on order, which will enable the Ryanair Group to lower fares and grow traffic to 200 million p.a.
by FY24.
Ryanair has a team of over 19,000 highly skilled aviation professionals delivering Europe's No.1 on-time performance and an industry-leading 34-year safety record.
Ryanair is Europe's greenest and cleanest airline group, and customers switching to fly Ryanair can reduce their CO2 emissions by up to 50% compared to the other Big 4 EU major airlines.
The RoleAt Ryanair, our significant growth has led to more support and advice being sought from our Customer Service Legal team.
We are currently recruiting for a German-, French- or Dutch-speaking Paralegal to support the management, coordination, and processing of consumer legal claims as a result of disruption in those jurisdictions.
ResponsibilitiesThis role will primarily involve managing the processing of legal claims received from customers or their legal representatives, drafting all manner of court and Alternative Dispute Resolution documents necessary to protect Ryanair's position, and providing all necessary documentation to support our external and internal legal teams.
You will also provide regular support to our Customer Service Legal team on EU261 legislation, case law, and any other consumer law matters, keep our records, databases, and systems up-to-date, and ensure the timely payment of legal claims.
Occasional ad hoc duties will be required to support the team.
This is a fast-paced and busy environment.
RequirementsSkills/Experience RequiredA legal degree/background and legal work experience in Germany/France/The NetherlandsProfessional proficiency in English and either German, French, or Dutch (spoken and written).
Additional European languages would be highly regardedInterest in litigation workInterest in the airline industryCustomer-orientedAbility to deal with tight legal deadlines and high volumesAbility to learn quickly and to work independently and under pressure in a fast-paced environmentPositive attitude and ability to be a team playerExcellent written and verbal communication skillsNumerate and comfortable working with dataStrong organisation and planning skills and the ability to deal with a large volume of workExperience in the use of Microsoft Office Suite, including ExcelBenefitsWhat are we offering? This is a great opportunity to be part of a busy Customer Service Legal team at Europe's number one airline, be involved in strategic decision-making, and gain significant exposure to both internal and external senior stakeholders and a real breadth of legal experience in a multicultural environment.
The position will be based at our office in Madrid.
Hybrid work from home possibility.
Regular social meetings!
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