Global Integration Service Architect
ADP (Automatic Data Processing) is the largest BPO provider for payroll and HR services.
The company was founded in the USA in 1949, and in Europe has been present for over thirty years.
ADP's Global Integration Center (GIC) delivers connectivity solutions to large, multinational clients and provides design, implementation, and comprehensive consulting and client service for HCM to payroll integration solutions.
YOUR ROLE
As Global Integration Architect, you provide ongoing support to our global clients who have implemented integration between their HR system of record and one of our payroll platforms (like GlobalView or Celergo).
In this capacity, you manage one important part of the client relationship: anything related to integration services, global functionality of the connectivity solution, integration tools, and processes.
This role is right for you if you enjoy building relationships with clients by using your technical experience and providing high-quality support.
Client Facing Responsibilities:Ensure new integration clients are on-boarded and stabilized according to our standards.Participate in the transition process from implementation to ongoing service support.Participate in defining cross-functional service scope, responsibilities, and delivery list with clients.Provide high-quality support and service to your clients and consult them on best practices for design and mapping of the integration with their HR system of record.Manage issues, provide analysis, and facilitate solution finding within defined SLAs; handle escalations with appropriate complaint handling procedures and ensure issues and risks are managed effectively.Work with clients and internal teams on Change Requests and coordinate regional/local service teams for system maintenance and testing.Partner with Project Manager for projects which impact clients to include, but not limited to messaging and testing.Provide super user training on integration.Internal Collaboration:In GIC, we handle multiple products and HR integrations.
Our success is fueled by our ability to effectively communicate and collaborate with many different internal teams.
Co-ordinate internal communication across all Integration Service teams for your clients between EMEA, AMER & APAC regions.
Support integration consultants on reviewing, analyzing, and designing complex issues/solutions and Change Requests.
Work with Service Relationship Managers and Strategic Client Partners to provide input to their business review meetings and any integration-related questions or issues.
Work with product development teams.
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