Multi-Lingual recruitment company based in Copenhagen, Denmark, and Sliema, Malta.
We specialize in recruiting Scandinavians, Dutch, German, and Finnish to various positions around Europe.
The core of the company is our mission to help people get a great job abroad and feel safe in their transition to a life in a new country.
The RoleYou will be responsible for ensuring that the company provides a world-class customer experience.
Your main tasks will involve answering emails, messages, and phone calls from B2B customers around the world, and assisting customers in finding solutions to ensure that their bookings and rebookings go as smoothly as possible.
Your daily work includes tasks like these:Responsible for handling all support before, during, and after travel-related questions for Business customers.Make new flight reservations in Amadeus.Change already existing reservations in Amadeus.Check rules and regulations for tickets regarding cancellation/change etc.Responsible for ensuring call resolution in a timely manner, while maintaining the highest level of quality support in every customer interaction.Accurately log all interactions via Client's Contact Management System.Communicate positively with team members, customers, and other partners.Escalate issues to the appropriate department according to Client's Procedures.Ideal ProfileYou speak and write Swedish at a native level and are fluent in English (B2).
You have experience in GDS, HS Diploma or equivalent, and travel business experience.
Experience with e-ticketing is a plus.
Amadeus reservation skills are required.
You have a good understanding and level of computer handling skills.
Excellent problem-solving skills with the capability of research and identification of the right information.
You have strong communication and negotiation skills and are service-oriented, professional, and thorough.
What's on Offer?As part of our team, you will receive ongoing training and feedback to strengthen your career in the travel industry.
New office in Benalmádena - Málaga, with a professional work environment focused on community, development, and diversity.
Social activities: Table Tennis, lunch dates, beach days, Friday bars, activity room, and pizza days.
Relocation package (assistance with your travel expenses and arrival to Spain).
Paid education program at arrival.
Professional challenges and career opportunities in customer service.
Web health program initiative.
Spanish contract with all benefits.
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