P855 Account Manager

.We're building a more trustworthy Internet. Come join us.**Account Manager (based Madrid, Spain)**:The Account Manager will be part of our growing EMEA Account Management team and will form a strong partnership with Sales, Sales Engineering, Customer Support & Product, ensuring our customers have a delightful experience. You will be responsible for building and maintaining strong relationships within our Enterprise Customers adding value in every customer touch point. You'll bring a growth mindset to your account planning and strategising and work with your wider account teams to execute renewals and uncover upsell and cross-sell opportunities.**What You'll Do**- In partnership with your aligned Account Executive and Node,you'll be responsible for growing Fastly revenue across your book of business- You will drive your renewals to a successful close and generate interest and opportunities across Fastly's product portfolio- You'll manage your activities, notes and health data though Gainsight, utilize Salesforce for forecasting and be armed with customer data and insights through tooling such as Looker- You'll monitor relationships and account health, identify Executive sponsorship opportunities and will bring customers together when needed for workshops, roundtables or speaking engagements- You will actively engage with customers both remotely and in person to understand their business and discover their requirements bringing in Subject Matter Experts as situations dictate- You will be responsible for highlighting new initiatives, products and services to customers through Monthly or Quarterly Business Reviews- Collaborate with product, marketing and sales teams to provide feedback for ongoing customer support**Work Hours**:This position will require you to be available during core business hours