Business Development Program Manager, Translation Services Operations DESCRIPTION Are you looking to join one of the world's most innovative and customer-centric e-commerce companies?
Would you thrive in a multicultural team of localization and technical specialists?
Are you passionate about learning and helping others grow?
If so, consider joining our Translation Services team and play a key role in expanding our services across Amazon.
We are looking for a highly organized candidate who excels in communication/presentation and can manage multiple projects and stakeholders simultaneously.
You should have a proven track record of responding efficiently and effectively, maintaining flexibility in a dynamic environment.
You will need to be adept at completing a high volume of tasks with minimal guidance and enjoy finding creative solutions to maximize workflows through the use of technical tools and process improvement.
You should also be comfortable working in an international, fast-paced setting where change and ambiguity are constants as we continuously strive to grow, improve, and innovate.
Key job responsibilities Create, manage and own a portfolio of prospective Amazon Internal customers.Design onboarding projects that incorporate up to 16 technical and operational teams and successfully integrate Amazon internal customers into the Translation Services workflow.Create client and project roadmaps, lead and coordinate large teams on specific goals, and update/present to leadership with regular reports.Use data-driven decisions to build your business plan, outline your progress and present to leadership in monthly, quarterly and yearly reviews.Maintain a vast network of key stakeholders within Translation Services and our partner teams.Ensure a high level of collaboration and satisfaction from all teams.Attend/present at summits and seminars when needed.Manage client onboarding end-to-end, working closely with language specialists, internal business partners, external vendors and other departments.Identify, communicate, and proactively mitigate project risks.Conduct post-mortem meetings and document project learnings.A day in the life Maintain your customer pipeline regarding existing and prospective clients.Update our CMS and our project tracking tools.Prepare presentations and pitch new Amazon teams on the benefits of onboarding to Translation Services.Liaise with Translation Services and Translation Services Operations teams to ensure a steady flow of new clients onboarding to our managed services.Align with your peers/stakeholders on customer prioritization and common strategies.Work on cross-customer improvement programs.Create and review short, medium and long-term plans and programs for your customers and internal stakeholders.About the team Our team spans six countries across three continents, bringing together highly skilled professionals in localization program management.
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