Accenture is the global leader in cybersecurity.
We help companies, governments, and individuals secure their most important data wherever it lives.
This is a Cyber Security Engineer role in the Managed Security Services organization focused on Managed Detection & Response.
You'll learn, grow, and advance in an innovative culture that thrives on shared success, diverse ways of thinking, and enables boundaryless opportunities that can drive your career in new and exciting ways.
If you're looking for a challenging career working in a vibrant environment with access to training and a global network of experts, this could be the role for you.
As part of our global team,
you'll be working with cutting-edge technologies and will have the opportunity to develop a wide range of new skills on the job.
In our team you will: Develop a deep understanding of Cyber Security Operations.Develop your knowledge and troubleshooting skills on various cyber security technologies.Develop your knowledge on various log collection methodologies. As a Cyber Security Engineer, you will:Work in 8h shift (5x2), within a 24x7x365 team to support the timely delivery of security monitoring services.Investigate logging issues for a variety of security technologies impacting customer networks.Provide technical customer support on our Log Collection Platform and Managed Detection & Response portal.Respond to technical security questions and concerns from customers.Document best practices and contribute to knowledgebase articles.Routinely review monitoring alarms and other customer deliverables for adherence to the established procedures and guidelines; document, rectify, and provide feedback to other engineers as required.Ensure the quality and timeliness of the security monitoring and alerting service.Ensure standards and procedures are adhered to within defined SLA's.Articulate security issues to customers, both verbally and in writing.Refer difficult or complex issues to more experienced staff.Identify opportunities for process improvement.Manage and track customer issues and requests.Deliver internal and external presentations related to the MDR service. We are looking for experience in the following skills:Excellent communication, customer service, and interpersonal skills.Excellent knowledge of the English language; other languages like German are a plus.Knowledge and experience across various cyber security technologies and/or SIEM platforms.A strong understanding of Cloud Security concepts.A strong understanding of Windows and Linux OS, including command line Linux.A strong understanding of computer networking, including detailed technical knowledge of TCP/IP and other networking protocols.Minimum of 2 years' experience in an operational environment, ideally with customer-facing responsibilities.Minimum of 2 years' experience in a cyber security role, ideally focused on management of cyber security technologies and/or SIEM platforms.
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