NETWORK SUPPORT ENGINEER Eurovision Services is seeking Network Support Engineers to become part of the Network Operations Centre (NOC). She/he will join the Global Operations & Engineering team in our technology hub in Madrid, Spain.
ABOUT THE ES GLOBAL OPERATIONS & ENGINEERING TEAM The ES Global Operations & Engineering team is the central point of contact for all customers receiving operational services from Eurovision Services. The team coordinates and manages the requirements and delivery of operational services for all events, including transmissions and media services between customers (e.g. media organisations, sport federations and event organisers).
The ES Global Operations & Engineering Team is responsible for delivering high quality services, achieving ambitious operational objectives, implementing reliable solutions to provide outstanding value and services for our customers while optimising costs to improve our bottom line.
Join the fast and exciting world of network appliance support. As Network Support Engineer you will be working as part of the Network Operations Centre (NOC) of Eurovision Services in Madrid. In this position you will provide Level 1 and Level 2 exceptional technical support to our global media network (FiNE). The NOC will be constantly in contact with Eurovision Services central MCR and other Operations departments.
PRINCIPAL RESPONSIBILITIES OF THIS POSITION Provide outstanding first line technical support (Level 1 and Level 2) of all transmission services and equipment in our FiNE network. Be responsible for pre-empting all possible faults and have a plan ready if any of these faults occur. Be responsible for logging and tracking incidents and service requests in our ticketing system and assigning them to the relevant teams. Escalate and follow up to L3 support either internally or with relevant providers when needed. Be responsible for interfacing with fiber suppliers in order to plan and execute fiber outages and maintenance works affecting our FiNE network. Manage the communication between end users and ICT support teams. Promote process automation. Participate in the setup of monitoring solutions in order to improve service efficiency. Produce documentation in English. Provide exceptional customer service to all customers (internal and external). Work during office hours with evenings and weekends on-call on a rotating basis. YOUR SKILLS AND EXPERIENCE The successful candidate must have some experience working as part of a technical support team working with relevant technologies:
Some experience working with LAN and WAN topologies, IP infrastructure knowledge. Knowledge of advanced troubleshooting methodologies. Experience with network monitoring solutions. Experience on Linux and Windows running tools, scripts and applications. System administration skills. Strong problem solving, ability to work under pressure with a high sense of urgency.
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