At Top Doctors Group we continue to grow! Would you like to join a company that has revolutionised the private medical sector and will soon be a world leader in healthcare? Top Doctors Group is a leading healthcare and technology company with an international presence. We are looking for a highly motivated individual who will be responsible for existing B2B clients, ensuring compliance with contractual deliverables and providing an exceptionally high level of customer service. Working closely with the UK B2B Business Development Manager,the role will liaise with colleagues across the Top Doctors group to handle the coordination of activities required to deliver the customer contracts and ensure the accuracy and functionality of what is being delivered. By maintaining a close working relationship with the customer, it is expected that this role will be key in identifying new opportunities and ensuring the highest level of customer satisfaction, leading to contract renewal and/or upgrade. Responsibilities Proactively contact every customer at least once a month Resolve customer issues within an agreed timescale/SLA Achieve an agreed level of customer satisfaction based on annual/bi-annual survey Ensure that all customers are using the TD/iWGC platforms for reviews Regularly check accuracy of profiles and their Google ranking and report any that are not performing as expected Maintain up-to-date and accurate data on each customer's hospitals, consultants etc and ensuring that the data correlates with Dynamics Lead on implementing API connections with customer systems Coordinate the Medical Secretaries project Help coordinate relationships with partners e.G. Cambridge Graduate Society, PHIN Minimum requirements Knowledge acquired in similar functions. Previous experience in commercial and product marketing functions. Ability to work under supervision and adapt to new tasks with a period of adaptation. Effective communication and customer relations. Basic knowledge of arithmetic, file management, record keeping and invoicing. Native level of spoken and written English. What we offer Stability and growth. Hybrid working method. Leaders who prioritise day-to-day support. You'll be free on your birthday. Social benefits and flexible pay to suit you. Young and international working environment. A lot of fun. At TOP DOCTORS GROUP we pride ourselves on creating an inclusive work environment where we value and respect the diversity of all people. We firmly believe that this is the only way for the entire team to fully develop their talents and contribute to the success of our company. We are committed to adapting to your personal needs, so we encourage you to contact us if you need any kind of adaptation, and we will help you to maximise your talents. We are here for you! #J-18808-Ljbffr