Career Area: Marketing / Sales / Product Support
JOB PURPOSE: Provides leadership and consultant services to ensure the relevance, appropriateness, timeliness, and quality of all training classes and training materials required to support the worldwide service training efforts within assigned areas of responsibility.
JOB DUTIES: Intermediate level job in a career development progression starting with the Instructor and ending with the Senior Service Training Consultant. Makes decisions on type and quantity of training materials and/or instruction needed, training media, and the method used to produce the material. Specifies the required graphics, prepares the script, arranges for review by other technical experts, revises as necessary, and prepares documents/visuals for final production. Delivers Technical Engine Instructor Led Training and Virtual training on different engine products in his/her region such as: Marine engine installation & commissioning, Engine Electronics, Large Bore engine Repair procedures, etc. Communicates, coordinates, and interacts with Caterpillar dealer, subsidiary, and customer training departments to determine new product training material and instructional needs. Assists the team leader in developing proposals and budgets for service training projects. Serves as project/product leader when a team effort is required for project completion. Negotiates with approved suppliers to obtain goods and services required to complete approved projects. As a member of the service training project/product team, advises and assists in the planning, development, coordination, and production of all assigned service training requirements. Assists the service training consultants with technical and professional development of service training staff. Requires travel to marketing organization training centers, dealerships, and corporate training centers worldwide to teach specific courses. Basic Qualifications:
Minimum of 5 years' service experience with Caterpillar engines.
Desired segments: Marine, engine installation, and commissioning. Technical degree or equivalent work experience. Experience with Caterpillar engine electronics. Good oral and written communications skills in English. Desired Qualifications:
Spanish, French, or other language capabilities would be a great plus. Excellent communication and teaching skills. Proven ability to adjust and effectively train a multi-cultural audience. At ease working independently as well as in teams. Attitude of responsibility, safety, and keeping standards high. Passionate about people development. Excellent computer skills. Additional Information:
This position can require up to 10 - 20% travel.
Caterpillar is an Equal Opportunity Employer (EEO).
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