Company Location: Avani+ Fares Maldives Resort
Company Description: Minor Hotels is an international hotel owner, operator, and investor with a portfolio of more than 536 hotels in operation. Minor Hotels passionately explores new possibilities in hospitality with a diverse portfolio of properties designed intelligently to appeal to different kinds of travelers, serving new passions as well as personal needs. Through our Anantara, Avani, Oaks, Elewana, Tivoli, NH Hotel Group, Four Seasons, St. Regis, Marriott, and Minor International properties, across Asia Pacific, the Middle East, Africa, the Indian Ocean, Europe, and South America. Avani Hotels & Resorts is a vibrant upscale brand offering relaxed comfort and contemporary style.
Avani was launched in response to an increasingly influential group of discerning travelers who appreciate stylish design and excellent service, but also demand great value. Avani hotels are designed for the way we travel now. It's all about balance: between coolness and kindness, design and function, and service and privacy. Avani+ is an uplifted extension of the Avani brand, with Avani+ Fares being one of few within the brand and the first such branded resort in the Maldives. The resort will have 200 keys and multiple F&B outlets as well as Spa, Recreation Diving, and Water Sports Facilities. Avani teams pride themselves as Open-minded, Upbeat, and Genuine.
Job Description:Please note that this is not an exhaustive list of everything that needs to be done. Avani+ Hotel's employees always find new ways to look after the business, their guests, and their colleagues. Within this, the key responsibilities for this position are:
To anticipate and exceed our guest needs and handle all guest inquiries to fulfill every need of the holiday experience.Ensure to anticipate and fulfill the needs of every shift and prepare all necessary paperwork and stationeries.Liaise with sister properties and other domestic arrival destinations to coordinate and find information about the guest to anticipate their needs.Review the arrivals and departure report from Opera PMS and prepare for the arrivals and prepare the departure letters for guests scheduled to leave the next day.Conduct daily bucket checks and sort out billing errors related to guest packages and other enclosures.Update daily guest preferences and glitches as communicated from any concerned department.Coordinate and cooperate with all operational departments and support daily operational needs.Maintain a clean and tidy workplace at all times and uphold the best grooming standards to represent Avani+ Fares.Train and buddy-up with new team members as assigned by supervisors during your daily shifts.Be available for the arrivals and departure welcome and farewell team during the shift.Check and set up the Villa according to guest preferences and ensure communication with concerned departments.
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