The Company2 French entrepreneurs created a startup in 2000 and today they are leading a global brand.
Their growth and solution-oriented services are acknowledged by the most progressive brands and leading companies they are working now together with.
They became one of the biggest international customer experience solution providers with more than 75,000 multilingual employees in over 50 countries and they are looking for new members to join them in their Valencia hub.
What you should expect from living in Valencia?A cosmopolitan city with a modern look and a rich historyColourful Fallas fiestas serving tradition and fun at the same timeSunny and warm weather that you will enjoy all year longA delicious gastronomic culture including famous paellaBeautiful surroundings of nature and beachesUp-and-coming start-up paradiseYour tasks will be:Handle and close incoming inbound consumer calls to achieve quarterly quotaMake outbound calls for orders or to solve issuesQuote creation and follow upUpselling/cross-sellingMaximize the success of Online Store promotions and campaignsPersonal knowledge of the portfolio and stock availabilityCross-language communicationHandle customer post-sales requestsSolve status queriesInitiate & manage post-sales related tasks; covering order cancellations, claims management, order and delivery follow-up, refund requests and escalations using multiple tools, such as CRM & Order Status Suite with a high quality, efficient and customer-centric approachThe ProfileYou have a native level of German and are fluent in EnglishYou have excellent communication skills - both written and oralYou have knowledge of certain sales techniques (up-/cross-selling, objection handling, etc)You are interested to work in Sales and have a real capability to listen to customersYou are pro-active, self-starter and motivated by targetsYou have a minimum of one year relevant experienceThe OfferPermanent full-time contract 39h/weekSalary: 17,000 € gross/year - up to 2,500 € gross/year in bonusCompensation model based on performance and regular performance incentivesHelp with relocation for international employeesTraining on the market, continuous learning programsPersonal and professional development and growth opportunitiesWorking in a multicultural and international environment with a dynamic and young team
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