Job Title: Junior CRM Marketing Executive
Location: Madrid, Spain
Schedule: Full-Time, Permanent
Team: Marketing
Department: Marketing & PR
What's your new role about?Are you a talented CRM marketing executive with a passion for sport and an understanding of what it means to be a fan?
Do you have a passion for both the science (data & decisioning) and art (creating emotional connections) of retention?
If so, we may have the perfect role for you.
In this brand-new role within our Subscription Function, you will help deliver our customer communications strategy across our Spanish market.
DAZN is fast becoming the world's leading sports platform, streaming the most exciting events on the planet, telling the incredible stories behind the sport and allowing fans to get closer to their favourite teams and stars.
As a passionate sports fan with an intuitive understanding of customer experience, you'll harness your depth of knowledge in digital & mobile CRM to create CRM initiatives that strengthen our relationship with our customers.
This role will be based in our Madrid office.
Benefits include access to DAZN, annual performance-related bonus, lunch vouchers, refer a friend scheme, free access for you and one other to our workplace mental health platform app (Unmind), learning and development resources, opportunity for hybrid working and access to our internal speaker series and events.
As our new CRM Executive, you'll have the opportunity to:Implement local CRM strategy & tactical plans that encourage innovationDeliver excellent customer experiences throughout the CRM ecosystem against conversion, retention/ engagement and win-back targetsOptimise user journeys on the platform against CRM targets and identify new opportunitiesProvide full analysis and reporting on the performance of our CRM activities and subscription lifecycle in marketBrief campaign creative & work alongside editorial team to ensure engaging content in all customer communicationsYou'll be set up for success if you have:Experience in a dedicated CRM roleTrack record of strategy support and planning for CRM programsFluent in Spanish and English (written and spoken)Sports knowledge with a flair for copy writingEven better if you have:Experience working in a digital, mobile or subscription-based environmentExperience working in an international environment / global organisationExperience in SVOD and OTT industriesExperience in creation of designed layouts with Adobe PhotoshopHere's a little more about us:At DAZN, we bring ambition to life.
We are innovators, game-changers and pioneers.
So if you want to push boundaries and make an impact, DAZN is the place to be.
As part of our team you'll have the opportunity to make your mark and the power to make change happen.
We're doing things no-one has done before, giving fans and customers access to sport anytime, anywhere.
We're using world-class technology to transform sports and revolutionise the industry and we're not going to stop.
If you're ambitious, inventive, brave and supportive, then you're the kind of person who's going to enjoy life at DAZN.
Our aim is to make our hiring processes as accessible for everyone as possible, including providing adjustments for interviews where we can.
We look forward to hearing from you.
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