Description: Hiring near our Barcelona, Spain Center of Excellence. Hybrid, flexible environment.
About Gartner IT: Join a world-class team of skilled engineers who build creative digital solutions to support our colleagues and clients. We make a broad organizational impact by delivering cutting-edge technology solutions that power Gartner. Gartner IT values its culture of nonstop innovation, an outcome-driven approach to success, and the notion that great ideas can come from anyone on the team.
About this role:
What you'll doAs part of SRE scrum team, troubleshoot and resolve complex network performance and reliability issues, working closely with network operations and engineering teams.Work closely with the Conference Network team and also Enterprise Network team to maintain/enhance a comprehensive knowledge of the systems and infrastructure.Work closely with the Observability team to maintain/improve dashboard/alerting posture.Monitor operational dashboards and alerts during conferences and respond to alerts.Collaborate to develop/design chaos test cases that effectively simulate real-world scenarios, identify potential vulnerabilities and areas for improvement.Execute chaos tests, analyze using NPM, APM and other monitoring tools to identify performance and stability issues.Utilize strong network forensics knowledge to cross train other IT engineers.Use data driven analysis to drive continuous improvement in network observability, performance, reliability and resilience.Perform analytics on previous incidents to understand root causes and use automation to detect problems faster, reduce the probability and/or impact of problem recurrence where possible.Support and drive advancement of our NPM tools and services.Available to work flexible hours as required for operational support and during select conferences to ensure coordination among globally distributed team.Participate in on-call schedule, ensuring that issues are addressed promptly and effectively.What you'll needDeep understanding of the following technologies and concepts:AWS/Azure cloud, on-prem and its most commonly used network related services.OSI Framework, network protocols, network topologies, network components.OS and corresponding performance indicators; Windows Server & Linux.Front-end web analysis/optimizations including caching, CDNs, compression, SPOFs.Foundational understanding of N-tier architecture and its components.Proficiency in network packets analysis.5+ years' experience in working with NPM tools like Extrahop, Riverbed AppResponse, LiveAction, etc.Experience working with Network Monitoring tools like PRTG, Solarwinds, etc.Stay updated with industry trends and emerging technologies related to network performance and reliability optimization.Experience in troubleshooting using APM tools such as Dynatrace or AppDynamics is desired.Exceptional analytical, diagnostic, and problem-solving skills.Ability to work independently with a high degree of initiative and determination.Bachelor's degree or foreign equivalent degree in Computer Science or a related field required.What you will getCompetitive compensation.23 days annual holiday and an additional day off for your birthday.Private Medical and Dental Care.Life and Disability Insurance.Public Transport Subsidy.Ticket Restaurant Card.Childcare Vouchers (Ticket Guarderia).IncentiFit - annual reimbursement for health-and-wellness-related activities.Pension Scheme.Tuition Reimbursement.Employee Stock Purchase Plan.Employee Assistance Program.Gartner Gives Charity Match.Relocation Assistance - a specialist to help you with all the appointments and paperwork.Limitless growth and learning opportunities.A collaborative and positive culture - join a diverse team of professionals that are as smart and driven as you.A chance to make an impact - your work will contribute directly to our strategy.A hybrid work environment—enjoy the flexibility of working from home and the energy of collaborating with peers in our dynamic offices.Fresh fruit, snacks, selection of teas, fair trade organic coffee and a fridge full of beer for our Thursday Beer O'Clock.And much more!Please Note: Applications must be submitted in English. A valid EU visa/passport is required for this position.
Who are we? At Gartner, Inc. (NYSE: IT), we deliver actionable, objective insight that drives smarter decisions and stronger performance on an organization's mission-critical priorities. We've grown exponentially since our founding in 1979 and we're proud to have over 19,500 associates globally that support over 15,000 client enterprises in more than 100 countries.
What makes Gartner a great place to work? Our teams are composed of individuals from different geographies, cultures, religions, ethnicities, races.
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