Process Configuration Management (CMDB) - 222704At Boehringer Ingelheim, we develop breakthrough therapies and innovative healthcare solutions in areas of unmet medical need for both humans and animals. As a family-owned company, we focus on long-term performance. We believe that, if we have talented and ambitious people who are passionate about innovation, there is no limit to what we can achieve; after all, we started with just 28 people. Now, we are powered by 50,000 employees globally who nurture a diverse, collaborative, and inclusive culture. Our innovation power wouldn't be possible without our people.That's why in Boehringer Ingelheim you will have the opportunity to develop your career while improving the world's health! If you want to take one step forward in your professional journey in a virtual, international, and multicultural environment, Boehringer Ingelheim is the one for you! Growth together with the team and be part of a Global Top Employer company where you will be involved in interesting projects that will lead you to your fullest development!The PositionAs a Process Configuration Management, you will work as part of a global team, which is responsible for IT Service & Performance Management. You will collaborate with the team members and the customer community to deliver and implement underlying technology solutions in support of the business objectives to improve productivity and enhance processes in a compliant manner.Duties & ResponsibilitiesWork in the Configuration Management (CMDB) area and related processes to maintain the data, including attributes and relationships, in close collaboration with the Enterprise Configuration Management Process Owner.Ongoing maintenance, optimization, innovation, consulting on IT processes as well as project management.Support implementation of CMDB enhancements.Advise and consult System Leads in creation of CMDB design.Install, maintain, and troubleshoot activities related to CMDB processes.Be a bridge to developers, create and test stories, analyze issues, raise new demands and support to map system designs to the CMDB model in DevOps environment.Support creation of SOPs.Create/adjust formal test plans and execute test reports.Creation of (regulated) documents in a validated environment.Produce and publish management reports from CMDB.RequirementsBachelor's or Master's degree in Computer Science, Engineering or professional training with several years of relevant work experience.At least 4 years of experience with Asset or Configuration Management and other IT processes (Incident, Problem, Change Management).Experience with IT Service Management platform (preferably ServiceNow).Professional work experience within IT, with a good IT system and service knowledge is a must.Experience in compliance and regulated environments (incl. GxP Life Cycle Methodology).Infrastructure concept knowledge (classical components like servers, databases, networks, as well as cloud objects).IT background in System administration and monitoring, Design of computer systems, Programming skills (basic) is a plus.Working experiences in an agile mode (DevOps practices).Certificate in ITIL would be a plus.Experience working in an international and intercultural environment and availability to travel.Excellent communication and presentation skills in English required (verbal and written).Excellent communication and teamwork skills, organizational and analytical, results-oriented, and collaboration skills.With us, you can grow, collaborate, innovate, and improve lives. We offer challenging work in a respectful and friendly global working environment surrounded by a world of innovation-driven mindsets and practices. In addition, flexible learning and continuous development for all employees is key, because your growth is our growth.We are continuously working to create a great employee experience. These are some examples of how we will take care of you:Flexible working conditions.Life and accident insurance.Health insurance at a competitive price.Investment in your learning and development.Gym membership discounts.If you have read until here, what are you waiting to apply? We want to know more about you!
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