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The Outlet Supervisor is responsible for assisting the Outlets Manager supervising the hotels Food and Beverage operations.
This person will be expected to have a heavy influence on the floor and a dynamic outlet experience to contribute to the F&B team.
Duties include: Direct and oversee development of employeesHire, train, empower, coach and counsel, performance reviewsDirect the implementation of the payroll, reports, forecasts, inventory and budget for food and beverage operationsCoordinate food and beverage operations with other hotel departments to ensure efficient guest serviceResolve customer complaints as appropriate to maintain a high level of customer satisfaction and qualityImplement procedures to increase guest and associate satisfactionExercise quality control for both food and beverageMaintain Hyatt standards of service and ensure their implementationPerform daily walk-through to ensure full compliance with Department of Health regulations and Hyatt Corporate standardsMaintain communications with Corporate StaffCoach and counsel employees to reflect Hyatt service standards and proceduresQualificationsWhat we will love about you Demonstrated ability to effectively interact with peopleHotel F&B experience (preferably with Hyatt) is requiredService oriented style with professional presentation skillsProven leadership skillsHotel/Hospitality degree an assetMust possess the following strengths: high energy, entrepreneurial spirit, motivational leader, proven track record in high volume concept, effective communicator, effective in providing exceptional customer service and ability to improve the bottom lineClear concise written and verbal communication skills in English and Spanish.
Catalan is a plusMust be proficient in Microsoft Word and ExcelMust have excellent organizational, interpersonal and administrative skillsExperience in implementing new food & beverage concepts is a plusWhat you will love about us! 12 complimentary nights a year across Hyatt Hotels worldwideDiscounted hotel stays across Hyatt not just for you but also your family and friends from the day you start!50% discount on food and beverages when you dine as a guest at selected Hyatt HotelsEmployee cafeteriaComplimentary access to a multifaceted Wellness Platform in the care of mental well-being inspiring human growthContinuous learning and development opportunities to provide you with a clear career path as well as job promotion opportunities across Hyatt Hotels worldwideAt Hyatt 'We care for people so they can be their best'.
This is demonstrated in our values of Empathy, Integrity, Respect, Inclusion, Experimentation and Wellbeing.
Joining us means you will be part of the ever-growing Hyatt family which has 1150 hotels in over 70 countries and is recognized as a Great Place to Work Company!
Join a team that is making travel more human.
Connected.
Sustainable.
Here, everyone's role matters.
Opportunities are yours to shape.
Your individuality is celebrated.
At the heart of Hyatt is our shared belief that hospitality is more than just a job – it's a career for people who care.
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