The Business Analyst will provide strategic business analysis services to clients and other business partners as required, reporting to the Head of Lifecycle Management. Working closely with subject matter experts, clients, and other functions to understand the challenges and opportunities, the Business Analyst will address them as part of a team.
The Business Analyst will be responsible for leading business analysis activities for their assigned business processes and projects from end-to-end, addressing operational, financial, and technological risks, providing analysis, recommendations, and project implementation based on the opportunities identified.
ResponsibilitiesProvide best practice enterprise business analysis services to both internal teams and clients, confidently partnering with subject matter experts to lead business analysis activities in the project from initiation to completion.Lead best practice analysis, design, documentation, and initiation of business as usual and project processes and workflows, including workshopping, creating, and updating analysis documentation such as problem statements, functional and non-functional requirements, and business cases.Facilitate discussions, prioritize tasks ensuring efficient and on-time delivery of project tasks and milestones, provide training, and manage customer and other stakeholder relationships.Support leadership team members and peers by collaborating with others, articulating ideas and viewpoints to senior management and colleagues, identifying and initiating projects, driving the resolution of issues, and holding themselves accountable for results.Implementation & DocumentationImplement process improvements or re-engineering, including purchasing and integrating new applications and processes with existing ones, and collaborating with internal stakeholders and clients to ensure systems and processes meet long-term business strategies.Elicit and produce required project analysis documentation, creating and maintaining documentation such as business cases, SWOT analysis, GAP analysis, problem statements, training materials, standard operating procedures, workflow diagrams, business requirements, user stories, future state proposals, UAT plans, test plans, and decks for decision-making and facilitation purposes.Meet with the development team regularly to review solution deliverables and deadlines and maintain accountability for Business Analysis deliverables.Reporting & CommunicationsSupport and manage customer relationships and expectations for Business Analysis within the team, and other functions as required, by developing and maintaining a communication process to keep stakeholders and the CapDev team appraised of project results.
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