Job Summary:
The Ortho Education Platform Manager within the Clinical Education department plays a pivotal role in shaping the customer journey by delivering outstanding educational experiences across multiple channels. This role is responsible for curating engaging content and implementing best-in-class educational formats that resonate with our Ortho customers.
This highly motivated and skilled individual will lead the design and implementation of top-tier educational programs and learning pathways. By collaborating closely with stakeholders—including suppliers, clinical experts, product managers, and customers—this role will translate valuable insights into innovative, effective learning solutions. With deep expertise in our education platform and relevant topics, the Ortho Education Platform Manager will ensure a seamless, engaging learning experience that not only builds knowledge but also supports business growth through education.
Key Responsibilities:
- Lead program development: Spearhead the design, development, and delivery of comprehensive educational programs and learning journeys tailored to Ortho customers' needs, ensuring alignment with strategic business goals and industry standards.
- Stakeholder collaboration: Work closely with internal teams—such as suppliers, clinical teams, product managers—and external customers to gather insights and feedback, transforming these inputs into engaging and impactful educational content that meets diverse stakeholder needs.
- Content creation and optimization: Drive the creation of high-quality, engaging educational materials that leverage best-in-class formats across all platforms and channels, ensuring they are accessible, relevant, and aligned with current Ortho trends and technologies.
- Continuous improvement: Regularly assess the effectiveness of educational content and programs, gathering feedback and performance data to refine and optimize the customer learning experience, keeping pace with changing market needs and learner expectations.
- Innovative learning solutions: Implement and explore new educational formats and digital learning technologies to enhance user engagement and drive a superior learning experience, such as interactive tools, virtual learning environments, and multimedia content.
- Customer journey management: Ensure a seamless, cohesive, and user-friendly experience across all education touchpoints, from initial engagement to completion, supporting customer retention and satisfaction through effective learning solutions.
- Support business growth through education: Collaborate with cross-functional teams to identify opportunities where education can drive new business, positioning learning programs as a tool to support product adoption and customer expansion.
- Performance tracking and analysis: Monitor and evaluate the performance of educational programs using data-driven metrics, providing actionable insights to refine strategies, improve content effectiveness, and enhance learner outcomes.
- Subject matter expertise: Serve as the go-to expert for Ortho platforms and education-related topics, ensuring that all educational content is accurate, up-to-date, and reflective of the latest advancements in Ortho care and clinical practices.
- Industry awareness and adaptation: Stay informed of Ortho industry trends, technological advancements, and evolving educational practices, applying this knowledge to continuously elevate the quality and relevance of educational offerings
Qualifications:
- Bachelor's degree in Education, Marketing, Business, or a related field; advanced degree preferred.
- 5+ years of experience in educational program development, ideally in healthcare, medical devices, or life sciences industries.
- Experience in clinical or medical education, particularly within the Ortho field or a related area.
- Strong background in instructional design, e-learning development, and digital education platforms.
- Proven track record of managing educational initiatives from concept to delivery, with a focus on customer engagement and satisfaction.
- Knowledge of adult learning principles and experience designing training programs for healthcare professionals (e.g., clinicians, surgeons).
- Familiarity with dental devices or products is a significant plus.
- Experience with data-driven decision-making, utilizing feedback and performance analytics to optimize learning programs.
- Strong project management skills, with the ability to manage timelines, prioritize tasks, and coordinate with multiple stakeholders.
- Excellent communication and presentation skills, capable of conveying complex clinical information in an engaging and clear manner.
- Commercial awareness and business acumen, with the ability to identify how education supports product and market growth.
- Open, creative marketing professional with strong communication and presentation abilities.
- Strong operational skills and a structured approach to project management, ensuring execution and delivery.
- Team-oriented, with a strong sense of accountability.
- Passionate, performance-driven, and entrepreneurial-minded, with a focus on execution and innovation.
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or disability.
Employment Type: Full Time
Alternative Locations: Spain : Madrid
Travel Percentage: 0 - 30%
Requisition ID: 15703