The aim is to optimize impact by maximizing profit contribution on all levels embracing business operation in Care Enablement business. Lead the team throughout excellence and quality service, procedures workflows and communication needs and in a proper quality foundations and corporate values. Additionally, ensure the effectiveness, efficiency, and quality from the invoicing process to the cash collection to the Public Administrations and Accounting processes involved accordingly as well as customer service.
Main tasks of the position are to align:
The invoicing process, the cash collection, controls, interaction with GBS (Global Business Services) as well as the customer service with excellence supporting the sales departments in the company. Supervise, improve and lead all processes as well as services we deliver as a medtech leading company. Work on the invoicing process to minimize errors and optimize resources. Explore digitalization in the area to improve processes and be more efficient. Assure methodology and networking according to internal invoicing procedures. Work to reduce DSO. In customer service, assure an efficient database to control patient registrations/cancellations. Assure all about contracts for patients on PD and home HD. Assure the document register according to verbal or written instructions from patients.
Support last mile with new options to improve the actual situation.
Coordinate with supply chain department to have a better service and improve our last mile service.
Lead action to collaborate with other entities, especially Controlling, and the management of information sharing processes. Start working on an IBERIA department, exploring synergies and best practices in both countries. Ideal Profile Requirements: Hold a master's degree in business or economics (value added). Background in finance, business, or engineering. Experience of at least 5-10 years in similar positions. Desirable experience in the healthcare market. People management experience. Previous experience leading customer services functions in the healthcare sector. Background in accounting. Previous experience in change and transformation management. Experience as project leader with excellent analytical and project management skills. Committed to meeting deadlines and accountable to ensure customer satisfaction. Be an outgoing team player and excellent communicator. High standards of ethics and compliance. Able to manage complexity. Leadership skills: communication, team player, resilience.
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